At Allianz Partners, we foster a culture of collaboration, caring, and growth. If you're looking for a work environment where you are valued for your ideas, your opinions, your desires, your unique background, and everything else that makes you, you - you'll find it with Allianz Partners.If you're ready for a role where you can truly thrive and put your leadership skills to work this is a great opportunity for you.

As Manager, Operations Assistance you will lead the Allianz travel assistance organization that directly interacts with our customers by supporting their medical emergencies during travel. You will lead a group of team leaders and case managers that support the assistance program ensuring the highest level of customer service by meeting all timely and accurate claims service. You will actively develop staff to exceed all expectations and be prepared for further growth opportunities in a highly engaging environment.

WHAT YOU WILL DO

• Ensure the Assistance team provides exceptional customer support and case management activities for medical and non-medical issues that occur during our customers travel
• Oversee the transportation of customers to locations that meet their health needs.
• Lead a group of Team Leaders and case managers, motivate and elevate level of performance across the team. Hold people accountable and actively manages the talent on the team
• Support creating and implementing the assistance strategy and autonomously run the day to day activities your team to achieve our goals
• Rigorously analyzes metrics to proactively monitor results and address gaps to goals- develop a plan, implement, measure and repeat until gap is remediated
• Support the concierge services in accordance with customer's service benefit, booking arrangements as requested.
• Effectively communicate verbally, written and through presentations to influence in a succinct manner
• Deeply understands processes, policies, procedures. Readily identify anomalies or changes in the work and proactively resolves issues as required
• Actively support projects to improve our processes and technology. Ensure we have an effective change management process throughout the department

WHAT YOU WILL NEED

• Bachelor's degree in related field or combination of relevant education and work experience.
• Five (5) years of management experience in a high-volume customer-focused environment.
• Demonstrated success in meeting or exceeding customer satisfaction measurements.

Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us! Allianz Partners is a fast-changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: http://www.allianzpartners.com.

#LI-SB1

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.

Nearest Major Market: Richmond