Manager, IT Strategy and Business Process Outsourcing (BPO) (Washington DC)

| Washington DC
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Ready to thrive in the next step on your career journey?

West Monroe has an opportunity for a Manager to join our growing IT Strategy and Business Process Outsourcing (BPO) team! IT Strategy and BPO Managers have experience providing IT and functional strategy and process optimization solutions in support of large-scale process/technology projects and/or other transformational initiatives. Managers in this practice lead teams of 2-5 resources and also continue to demonstrate their capabilities as individual contributors.  They develop and execute IT and functional transformation and optimization strategies including sourcing and procurement events, process discovery and analysis, and requirement gathering facilitation. Managers are expected to be able to envision, structure, and document compelling and creative solutions and recommendations, as well as develop and cultivate relationships with senior level client stakeholders. In addition, Managers help develop and enhance the practice’s methodologies and tool sets, and integrate these with other consulting solutions (e.g., technology and industry focused practices within West Monroe). 

Managers should have experience in the following types of activities:  

  • Leading teams of 2-5 consultants, including across multiple workstreams and projects
  • Demonstrating proficient skills and experience in analyzing processes/workflows, defining process improvements, and identifying productivity improvements
  • Structuring quantitative analyses and conducting quality assurance on quantitative analyses performed by other team members
  • Applying strong attention to detail to all work, both quantitative and written
  • Leading complex programs and project teams on IT strategy, process optimization, or sourcing initiatives including defining workplans, determining how to leverage project methodologies and tools, and structuring the work of team members
  • Selecting and managing technology and service providers 
  • Articulating and communicating project issues and proposing resolutions
  • Identifying and documenting project risks and developing effective migration and contingency plans
  • Defining project scopes, work plans, resource plans, pricing estimates, and presentations to be able to assist in selling work to clients
  • Developing financial models, defining data requirements, identifying assumptions, and modeling cost-benefit analysis
  • Developing storyboards to communicate insights and results of analysis
  • Communicating complex concepts in PowerPoint format
  • Working in a collaborative team environment on complex transformation initiatives
  • Establishing and cultivating senior-level client relationships, and facilitating discussions with client counterparts
  • Identifying opportunities and actively contributing to pursuits, both opportunities for follow-on consulting projects and new opportunities outside current client engagements
  • Managing project teams to ensure high-quality client service delivery and resulting deliverables
  • Working with IT outsourcing and/or business process outsourcing service providers
  • Establishing and/or overseeing systems integrator responsibilities for solutions such as ERP and CRM
  • Negotiating contracts with service providers across IT and business process services, hardware, and software categories

Primary responsibilities: 

Client Delivery: 

  • Structuring and developing client deliverables
  • Developing Request for Proposal and Request for Quote documentation with associated pricing models and response evaluation models
  • Collecting, organizing, cleansing, and manipulating large data sets; deriving and presenting insights resulting from the analysis of those data sets
  • Assisting team members in their quantitative analysis and performing quality assurance
  • Managing consulting resources to meet project timing expectations, within budget and scope, and to client’s satisfaction
  • Facilitating client interviews and meetings to understand client operations and processes, collect information, and determine adjustments to be made the project approach and activities based on findings
  • Leading teams of consultants, , providing the structure and guidance for deliverables, and performing  quality assurance of deliverables developed by the team
  • Communicating and reporting project status to client executives including budget, risks, issues, etc.
  • Managing project economics by tracking project budgets (expected vs. actual), creating and submitting invoices to clients, and managing collections/receivables
  • Identifying, documenting, and quantifying improvement opportunities
  • Counseling, mentoring, and developing staff on the job and through formal and informal feedback and guidance

Practice Development: 

  • Participating in and supporting the development and enhancement of the IT Strategy and BPO methodologies, tools and other collateral (e.g., methodologies, benchmarks, case studies)
  • Participating in internal efforts related to strengthening and growing the IT Strategy and BPO practice thought culture building and knowledge sharing
  • Participating in thought leadership activities by drafting articles, case studies, white papers and other related efforts
  • Collaborating with local office leadership to define how to align the practice with office strategy and other practices
  • Participating actively in the performance expectation process by acting as a Career Advisor and Coach to other consultants and providing performance feedback to advisees and project team members
  • Participating in recruiting and retaining top quality consultants

Business Development: 

  • Identifying opportunities and actively contributing to pursuits, both opportunities for follow-on consulting projects and new opportunities outside current client engagements
  • Helping to define business needs and requirements and then translating them into concrete project plans and detailed client proposals
  • Determining scope, tasks, timelines, resources and identifying issues and risks to build into statements of work and capability presentations
  • Creating work plans, pricing estimates, and risk assessments for opportunities
  • Building a professional network and affiliate network in the local community


  • 5-10  years of experience in providing technology and/or business process advisory consultation, at least 3-4 years of which would ideally be with a professional services firm
  • Experience managing projects on an end-to-end basis with minimal supervision
  • Experience in strategic sourcing and / or outsourcing advisory
  • Successful track record of business development for a professional services organization, including a solid professional network
  • Outstanding analytical and problem-solving skills
  • Experience negotiating complex technology, business process or outsourcing contracts
  • Excellent writing, communication, financial modeling and presentation delivery skills
  • A commitment to inclusion and diversity, and openness to new ideas and perspectives
  • Ability to travel up to 50%

Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. 


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An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.


Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.


Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Volunteer in local community
West Monroe encourages volunteerism both on an individual level and through coordinated volunteer opportunities, such as our National Day of Service, an all-company volunteer day.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Chiefs Program allows any employee to create a CXO (Chief “Something” Officer) role that is outside of their daily client service role such as Chief Outdoor Officer or Chief Snack Officer.
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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