Manager, East Program Operations, Remote

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About Veho

Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.

Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.

The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded “we missed you” note, to stolen packages. He set out to fix the problem so many customers and brands face.

Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho will be in 50 markets by the end of 2022.

About the Role

The Ground Operations team is responsible for managing and executing the operations of Veho’s delivery business. As an outcome-oriented team within a startup environment, we work on a diversity of strategic, operational, and hands-on projects, including business analytics and process implementation. You will report to the Head of Regional Operations for the Southwest.  As a Program Manager on this team, you will be responsible for scoping and analyzing programs, designing experimental solutions, and implementing strategic processes to ensure your regional team is delivering on its core objectives. You will collaborate with cross-functional partners to craft, maintain, and monitor progress on key business results.

Responsibilities Include:

  • Help build reporting, and drive towards the achievement of quarterly and annual team Objectives and Key Results (OKRs)
  • Lead cross-functional workstreams to address key business challenges in your region (which can and should be scaled)
  • Leverage company data and analysis products to recommend improvements and opportunities for better outcomes for customers, drivers, and shippers
  • Provide program management expertise including project plan creation, workflows, project timelines, project documentation, project updates, and governing processes

What You Bring:

  • 3-6 years of experience that includes project management, analytics, and problem-solving
  • Proven ability to lead complex initiatives and processes using project management best practices across a range of stakeholders, including our leadership team
  • Thrives in a fast-paced environment, and is comfortable shifting priorities based on new insights and business needsCan understand and interpret data to drive business improvements SQL, PMP, and Six-Sigma certification is a plus but not required
  • Can think critically about problems and priorities, and isn’t afraid to challenge the status quoCan effectively collaborate with other teams across the organization
  • Is detailed-oriented, and an excellent verbal and written communication

#LI-Remote

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
 

More Information on Veho
Veho operates in the eCommerce industry. The company is located in San Francisco, CA, Boulder, CO, Dallas, TX and Chicago, IL. Veho was founded in 2016. It has 141 total employees. To see all 52 open jobs at Veho, click here.
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