Job Title
LMS Support Administrator

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs

In this role, you have the opportunity to make life better

Support a centralized, customer-focused , and results-oriented learners support system in a global health technology environment by managing global learners support needs for Philips (One MS) in the company's Learning Management System (LMS)

Support a centralized, customer-focused, and results-oriented learners support system in a global health technology environment by managing global learners support needs for Philips Enterprise Quality Management System (QMS) in the company's Learning Management System (TEDS)

You are responsible for

• Identify, troubleshoot, and resolves all Philips Learners support needs within the Learning Management System (LMS) via but not limited to email, phone, chat, and ticketing system.
• Provide global Tier 1 support for learners and managers.
• Help established an effective online self-service portal for Philips Enterprise QMS to include FAQ's, knowledge base articles, and "how-to-videos".
• Create, manage, and resolve learners support request within the ServiceNow ticketing system
• Analyze, track, and document issues within the Learning Management System (LMS)
• Collaborate across the various teams within the Global Quality Compliance Learning to include global administration & documentation, reporting, digital learning, and global training to identify trends and continuous improvement opportunities.

You are part of

The Global Quality and Regulatory department and will help improve the consistency and quality of Philips practices and products by championing centralization of training support solutions.

To succeed in this role, you'll need a customer-first attitude and the following

• Minimum 4 years of relevant customer support, customer service, or troubleshooting experience.
• Bachelor's degree in business management, communications or similar would be preferred
• Strong communication and interpersonal skills with the ability to effectively listen and communicate complex information in a clear and concise manner
• Knowledge of Learning Management Systems (TEDs) is highly preferred
• Knowledge of ServiceNow is desirable
• Experience writing knowledgebase articles (KBA's) or FAQ's is preferred
• Ability to use good judgment to resolve a wide range of support issues in creative and effective ways.
• Self-starter, take initiative, and great follow-up skills.
• Experience in environments heavily regulated by the FDA or other government entities. Flexibility in work schedule to accommodate meetings and colleagues across multiple time zones.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

How we work at Philips

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran