Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
The Lead - Operational Excellence will primarily drive continuous improvement for teams and business processes. As needed, the employee will also provide subject matter and project management expertise in support of Zoom mergers and acquisitions. Particular focus will be optimizing partnership between the COO Organization and other Zoom teams. This position reports to the Chief Counsel to the COO and CISO.
GENERAL RESPONSIBILITIES
This role will be responsible for managing high impact cross-functional projects and initiatives under the cognizance of the Zoom COO Organization, supporting the continuum of business processes associated with Zoom mergers and acquisitions (from due diligence through integration), Monthly and Quarterly Business Reviews, and continuous evaluation and improvement of key business processes.
This position is remote.
QUALIFICATIONS
A qualified candidate will bring 8-12 years' substantial experience in:

• Managing complex integration of disparate projects and initiatives.
• Creating internal measures of effectiveness and SLAs based on leadership requirements.
• Driving continuous process improvement guided by user feedback and operational data.
• Building escalation paths for critical issue resolution.
• Creating a work cadence based on agile methodology with work increments, backlogs and capacity planning in chosen tool (e.g. Jira, Asana); this work will be visible to other groups within Zoom
• Building business cases, scoping work, and defining requirements.
• Providing guidance to ensure programs and policies are built for operational excellence, support and scale.
• Building partnerships with other functional Zoom organizations (e.g. COO, Product Managers, Engineering teams, etc).
• Build capabilities for roadmapping, continuity, and sustainability.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram
• View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .

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