Kabbage, an American Express Company, is setting a new standard in big data and FinTech and we are looking for a Representative-Customer Service to help us in our mission to help small businesses be mighty.

Acquired by American Express in 2020, Kabbage is a leading FinTech company changing the way small businesses manage their cash flow. Applying automation and real-time data, Kabbage provides small businesses a suite of integrated cash-flow technologies from flexible lines of credit, digital business checking accounts, fast payments and predictive business analytics. Now with the powerful backing of American Express, Kabbage can offer millions of small businesses the opportunity to access digital tools to help them grow bigger, lasting companies. While we've received numerous awards and recognition-such as Entrepreneur's Top Company Cultures, Inc Magazine's Top Private Companies, GlassDoor's Best Places to Work, and Forbes FinTech 50-it is our people, our culture, and our leaders that make Kabbage such a great place to work.

At Kabbage, we strive to be the place where a diverse mix of talented people want to come, to stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Your mission:

In this role, you will be responsible for responding to customer requests, resolving disputes in a timely manner, and maintaining compliance with the FCRA (Fair Credit Reporting Act). Success in this role is measured by hitting and exceeding monthly goals and achieving daily metrics in a collaborative environment. All candidates interested must be available to work a Monday-Friday 1PM-9PM shift, with occasional Saturdays or Sundays. This also includes the ability to work 2 Holidays per year.

This will be a Hybrid position where you will be in the office 2 days a week in the Midtown, Atlanta office.

What you'll be doing:

• While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the customer service systems while maintaining company performance and productivity standards.
• Maintain electronic log information for tracking.
• Escalates and assists other team members with calls as needed.
• May be required to support other queues across different departments.
• Other duties as assigned

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

What you should have:

• High School diploma or 1 year of work experience.
• Call center experience
• Excellent written and verbal communication skills
• Experience logging information in CRMs (Salesforce preferred) and other software/applications
• Proficiency navigating multiple applications on the computer at once, while maintaining conversation via telephone
• Ability to work Monday-Friday, 1PM-9PM, and occasional Saturdays or Sundays.
  • This also includes the ability to work 2 Holidays per year

What we're looking for in you:

• Empathy: demonstrating that you genuinely care about others.
• Efficiency: able to product significant output with minimal wasted effort.
• Openness to Criticism and Ideas: often solicits feedback and reacts calmly to criticism or negative feedback.
• Attention to Detail: does not let important details slip through the cracks or derail a project.
• Persistence: Demonstrates tenacity and willingness to go the distance to get something done

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.