Company

1 in 5 Americans. Nearly half of all births. ~2.5% of US GDP. Number one line item of most state budgets. Medicaid: the health safety net of America's most vulnerable. Circulo Health is building the future of Medicaid insurance. Grounded in world-class member and provider experiences, technology, and our unique relationship with Olive.ai focused on AI and Automation. If you’re looking for a career that’s just as fun, join us today and let’s make a difference together in building the future of Medicaid

The Role

The IT Service Desk Technician will build out Circulo’s IT support processes and procedures with an emphasis on laptops and other hardware. This role will serve a critical IT service role to the entire company as well as be responsible for the end-to-end ordering and provisioning of equipment. The role will partner extensively with the People Team on the onboarding process. The role will be based in Columbus, OH and be required in the office at least 4 days per week. The role will report directly to the Head of Operations.

Who we are looking for

• 3+ years of experience supporting IT help desk operations
• Passion for solving problems (quickly) and working independently
• Advanced knowledge of both Windows OS and Mac OS environments
• Experience providing support to fully remote team members
• Experience troubleshooting GSuite, Slack, and Zoom
• Passion for providing excellent service in a fast-paced, highly demanding environment
• Excellent verbal and written communication skills
• Strong analytical, problem solving, and troubleshooting skills
• Extensive experience setting up and configuring laptops, mobile phones, printers, and other devices 
• Security+ certification or ability to obtain prior to hire
• Exposure to AWS cloud services (EC2, S3, RDS, VPN, etc.) [Preferred]
• Comptia Network+ certification or similar work experience [Preferred]

What you will do

• Build out the company’s IT support processes and procedures from scratch 
• Provide real-time IT support in a Slack-first operating environment with over 50% of team members who permanently work remote
• Own IT equipment provisioning process including asset management, storage, ordering, etc.
• Resolve issues with GSuite, Okta, Slack, Zoom, etc.
• Prioritize multiple competing priorities and provide clear expectations to team members on anticipated resolution timing
• Balance responding to team members with a constant focus on security
• Assist staff with general connectivity to company applications

Our Perks...Here are some highlights:

• Medical, Dental, and Vision: 100% of premiums are covered by Circulo for quality care for all team members and their dependents
• Stock Options: all team members receive stock options
• 401(k) program: all team members have access to our 401(k) savings program and all administration costs are covered by Circulo
• Vacation: time off is not just unlimited, it’s required (minimum of 3 days a quarter)
• Parental Leave: 10 weeks fully paid time off for all new parents with flexible scheduling and additional unpaid leave available

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