IT End User Support Analyst at Conduent (Lexington, KY)

| Lexington, KY
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Job Track Description:
  • Requires formal and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.
General Profile
  • Requires knowledge and experience in the field.
  • Will acquire higher-level knowledge and skills.
  • Develops an understanding of the company, processes, and customers.
  • Uses existing procedures to solve standard problems.
  • Receives moderate guidance and direction from others.
Functional Knowledge
  • Requires expanded conceptual understanding of theories, practices, and procedures.
Business Expertise
  • Uses an understanding of key business drivers to accomplish work.
  • Impacts own team through the quality of the services or information provided.
  • Works within guidelines and policies.
  • No supervisory responsibilities.
  • Provides informal guidance to new team members.
Problem Solving
  • Uses existing procedures to solve standard problems.
  • Examines information and standard practices to make judgments.
Interpersonal Skills
  • Exchanges complex information and ideas effectively.
Responsibility Statements
  • Provides onsite end-user support.
  • Installs applications.
  • Manages hardware and software installations and troubleshooting.
  • Mentors junior level desktop support members.
  • Participates in ticket queue management.
  • Provides onsite smart hand support to other technical towers as needed.
  • Installs and configures new hardware.
  • Manages site-level inventory.
  • Manages ticket queue for local support requests.
  • Escalates systems outages or problems that are impacting production.
  • Leads local onsite desktop support members.
  • Validates that tickets are being assigned and worked in appropriate timeframes.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
More Information on Conduent
Conduent operates in the Information Technology industry. The company is located in Florham Park, NJ, Huntsville, AL, Tempe, AZ, Bakersfield, CA, West Sacramento, CA, Ocoee, FL, Orlando, FL, Atlanta, GA, Stockbridge, GA, Lexington, KY, London, KY, Elkridge, MD, Madison, MS, Cary, NC, Raleigh, NC, Cherry Hill, NJ, Secaucus, NJ, New York, NY, Staten Island, NY, Abilene, TX, Austin, TX, Dallas, TX, San Antonio, TX, Sandy, UT and North Chesterfield, VA. Conduent was founded in 2017. It has 29452 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 50 open jobs at Conduent, click here.
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