Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This position is primarily based in a location within PNC's footprint. Preferred locations are listed in this requisition. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
*Ability to work in an on call rotation *
Qualifications:
- Previous work experience in the Mainframe environment.
- Proficient in Mainframe JCL, SAS, IBM WLM REXX and IBM Utilities
- Knowledge of IBM zSystems, Dell/EMC Storage and replication software and IBM Virtual Tape hardware preferred.
Abilities:
- Ability to work independently, effectively organize, prioritize, and execute tasks/responsibilities to meet deadlines in a high-pressure environment
- Excellent problem solving and critical thinking skills
- Excellent verbal and written communication to effectively express concepts, plans, and proposals in business-friendly and user-friendly language.
- Highly self-motivated and directed, requiring minimum supervision, with keen attention to detail.
Job Responsibilities:
- Configuration Management and Maintenance for the Mainframe zSystem Hardware
- Installs, configures, changes, and maintains Capacity, Performance and Availability Software
- Maintains an extensive set of Data Files and Reporting Systems on all mainframe workloads
- Provides Technical Support for Mainframe Capacity, Performance and Availability
- May be responsible for third party vendor interactions, managing hardware and configuration management software that provides solutions for the following items:
 IBM zSeries Computers
 IBM Coupling Facilities
 IBM Hardware Master Consoles
- Also requires working Knowledge of Storage Subsystems, Networks and Switches
- Capacity and Performance Management Software & Processes to Predict or Track Utilization
- Own the Mainframe zSeries hardware configurations and enhance them to reduce operation time, add functionality, or improve efficiency of use
- Provide Mainframe Optimization products and processes interfacing with Business Application Teams
- IBM Workload Manager configuration for Performance Management
- BMC Tools for Monitoring and Data Optimization
- Detailed Measurement Data Collection from System Level input including IBM SMF, RMF, CMF and many other product files
- Data Reduction using CA-MICS and Merrill MXG software in SAS Language and other vendor utilities
- Owns Dashboards & detailed reporting for Daily, Weekly and Monthly activity

Job Description

• Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions.
• Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities.
• Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards.
• Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Configuration Management – Knowledge of and ability to manage the process, tools and techniques for managing hardware, software, communications, facilities and personnel that provide the organization's IT services.

ITIL (Information Technology Infrastructure Library) – Knowledge of and ability to apply ITIL processes and standards for managing the IT infrastructure.

IT Quality Assurance – Knowledge of and the ability to utilize a variety of specific technical tools and testing methods to ensure the quality of IT production.

Performance Measurement and Tuning – Knowledge of and the ability to monitor, measure, and optimize individual and combined utilization of hardware, software and telecommunications components.

Software Change Request Management – Knowledge of, and experience with, managing product change requests from customers, prospective customers, vendors, and internal staff.

Software Product Installation and Support – Knowledge of, and experience in, helping customers install, integrate, and operationalize software products or systems.

System and Technology Integration – Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Systems Software Infrastructure – Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary commensurate upon skills and experience

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected] 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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