Catchafire is a full service, on-demand solution designed to address the wide-ranging and complex needs of nonprofits by connecting them with talented pro bono professionals. We partner with major funders (read more here) to provide unlimited access to Catchafire to tens of thousands of nonprofits ready to invest in the growth of their organizations and the impact of their service.
Catchafire has delivered over $236M in services to nonprofits, has facilitated over 1.2M hours of volunteering with over 60,000 matches, and we’re tracking to deliver $1B annually in services within 5 years. We have achieved ~40+% year over year revenue growth over the past several years and are poised for accelerated revenue and impact growth by scaling our foundation business.
Our mission is simple: catalyze positive social change by building a stronger nonprofit sector fueled by talent abundance. Here are some ways to get to know us better:
- Read our 2022 Impact Report
- Get to know some of our Nonprofits more deeply
- Get to know our Nonprofit programming through our webinars
Catchafire is a remote-first workplace. We provide accommodations to help with home office set up. All roles are remote full time (unless stated in job description), with the expectation that the employee is willing and able to travel periodically as deemed necessary and beneficial.
Catchafire is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also welcoming to any reasonable accommodations that can be made for candidates in our hiring process.
Unfortunately, we are unable to provide sponsorship for employment at this time.
About the Role and the Department
As the Senior Associate, Implementation you will lead the implementation and launch of our new and renewing partnerships to build and sustain long-lasting program success for our Foundation and Corporate clients. Through these partnerships, our program launches bring Catchafire to thousands of organizations and employees world-wide and deliver on our critical mission to transform the nonprofit sector.
You will work collaboratively with Catchafire teammates across Revenue, Marketing, Events & Engagement, and Product. The person best suited for this role is naturally organized, passionate for working with clients, has excellent interpersonal and communication skills, and is a master project manager with strong attention to detail. You have a desire to learn about program design and implementation, client management, marketing strategy, and tech and product development.
Attributes
- Strong Client Manager: You are passionate about working with clients and know how to lead them to outcomes that will drive impact and revenue.
- Systems-thinker: You work methodically and like to create appropriate and effective systems and processes to help you and your team accomplish goals efficiently.
- Master Project Manager: You are able to organize project tasks, assemble the team and engage stakeholders from start to finish. You know when and how to prioritize and manage across teams to get the job done.
- Unwavering attention to detail: You understand the professional standards that our clients expect, and you hold yourself and your teammates to a high bar of delivery. You ensure that every piece of work that is produced under your watch is excellent.
- Collaborator: You are empathetic and supportive, thriving in a team-focused environment. You take the time to communicate with brevity and clarity and always bring a mix of open-mindedness and radical candor to make ideas, executions and teammates better.
- Do-what-it-takes attitude: No task is too small or arduous if it is in service of the larger mission. You are hungry for responsibility and can see how tiny pieces of work elevate an overall experience.
Responsibilities of the Implementation, Senior Associate
- Contribute to pre-sales efforts by recommending the right implementation approach and develop a plan to lead our client and program to long-term success with Catchafire
- Take ownership of clients’ onboarding of Catchafire (what do our programs and technology look like)
- Build, own, and execute client success and onboarding plans
- Act as a project manager across teams to ensure timelines are met and that we are launching our programs within a 4 week time period
- Build strong relationships with our clients to understand their needs and ensure their success with Catchafire
- Provide advice and recommendations for Product, Marketing, Customer Success, Growth & Engagement, & Revenue on best practices, business process, deployment planning, and change management as it relates to the implementation phase
- Contribute to internal cross-functional improvement projects as it relates to launching and onboarding our clients
Experience / Background
In order to be successful in this role you must meet most, if not all, of the following needs:
- Min 3+ years of relevant work experience working on client facing, partnerships or program teams
- Material project management experience including leading internal and external stakeholders
- Acumen with presentation, spreadsheet, data, and task management tools
- Comfort pulling, analyzing, and visualizing data
- Excellent creative problem solving and critical thinking ability
- Experience in nonprofit and/or philanthropy OR experience working with analytics, marketing and/or technology teams
COMPENSATION & BENEFITS
- Competitive salary commensurate with experience and geography. The range for this position is $57,000 -$65,000
- Comprehensive benefits
Catchafire is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also welcoming to any reasonable accommodations that can be made for candidates in our hiring process.
What We Do
CATCHAFIRE is a community of individuals seeking to support and strengthen the social good sector by matching professionals who want to donate their time and talent to nonprofits who need those skills.
As a for-purpose social enterprise and Public-Benefit Corporation, Catchafire is committed to providing transformational volunteer experiences that will help create an empathetic, inclusive, and loving world where people use their talents in service of our shared humanity. We are creating a new type of business model– one that demonstrates that you can focus on a social mission and build a successful business at the same time.
Our goal is to transform the social good ecosystem by enabling organizations to save time, money, and resources and connect with talented and passionate individuals who have the potential to become long term advocates. We facilitate high impact engagements connecting a vast network of professional volunteers to nonprofits and social enterprises who join our service through a financial commitment funded by a grantmaker or through their existing funds. These engagements result in not only critical work completed, but often also provide an opportunity to develop new and existing skills and ultimately, strengthen an organization’s ability to deliver on its mission long-term. Through our work, we hope to create a more collaborative and equitable environment where all organizations have access to high quality talent and where skilled professionals have a deeper understanding of the people and work of the social good sector.
Ultimately, all of our work serves our mission: creating a world where it is commonplace to serve for the greater good.
Give what you're good at today by registering on catchafire.org
