HRBP, Client Services at Asurion (Nashville, TN)

| Nashville, TN
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Job Description

HR Business Partner

Asurion is a global technology solutions company. Every day, we enhance our customers' lives by helping them protect, connect, and enjoy their tech. As the global leader of connected life services, we provide over 300 million consumers around the world with simple, helpful advice to get the most from their technology, support to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. Asurion's more than 19,000 employees are focused on solving customer's problems - operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. We do all this as we live by our core values: we act with integrity, we are one team, we deliver service excellence, and we drive results.

The Human Resources Business Partner (HRBP) is responsible for consultation to the Client Services (sales) organization at all levels related to: staffing, employee relations, leadership development, training, compensation, and organizational development. The HRBP will manage Human Resource programs that support business objectives and will provide input to the strategic direction not only for the processes they own, but also for enterprise-wide initiatives.

Responsibilities:

Client and Team Support

Dedicates most of time to the following, key areas:
  • Organization diagnosis, solution design and management of change initiatives
  • Uses employee survey data and other human capital metrics to develop retention and engagement strategies for the client group
  • Partners with training & development teams to shape and implement leadership development interventions for the client group
  • Lead or supports annual workforce planning, including providing internal client-specific requirements related to recruiting
  • Lead or support the deployment of the annual performance management process, including goal setting, ratings calibration, and performance coaching
  • Lead or supports the deployment of annual rewards processes, including merits, bonuses, recognition, and stock option grants
  • Lead or supports talent review and promotion processes
  • Lead or supports D&I efforts across organization
  • Manages client-specific measurement and reporting for priority people and organization performance metrics
  • Manages headcount requests and approval process and works with recruiting to support candidate selection, as requested/directed
  • Works with internal communications to support function-specific communications efforts, as necessary
  • Handles employee relations issues not addressed by the Employee Relations (ER) team, which may include issue resolution, employee and management counseling, and performance improvement as needed
  • Works with HR Analytics to provide relevant HR data to team to help drive decision making - hiring reporting, attrition reporting, DE&I reporting, etc

Project & Other Cross-Functional Responsibilities
  • Represents the Client Services function in HR planning sessions and initiatives
  • Manages projects or participates as a team member for selected function-specific or multi-function HR initiatives

Required Qualifications:
  • BS or BA in Human Resources, Organizational Development, or related field
  • Minimum 3+ year's related experience in Human Capital/Human Resource Management
  • Strong orientation toward metrics and data-driven decision making
  • Strong employee relations experience
  • Proficiency in accessing HRIS systems, preferably Workday
  • Strong understanding of performance measurement
  • Excellent interpersonal and communications skills
  • Solid Microsoft Excel and PowerPoint skills
  • Ability to strike appropriate balance between company, customer, and employee needs strong problem solving, collaboration, coaching, influencing, and facilitation skills
  • Demonstrated ability to produce results in a high volume, fast paced environment preferably in a fortune 1000 company

Preferred Qualifications:
  • MBA or Master's Degree in Management or Organization Development preferred
  • PHR, SPHR, or GPHR certification preferred
  • Experience in Change Management preferred

What we offer:

We care about our people and culture. Here are some of the perks and benefits at Asurion:
  • A 401(k) match after one year as a team member (you can still contribute to the first year)
  • Health insurance. Along with medical, dental and vision coverage, employees can choose from different policy options that suite their needs.
  • Work/life balance exists here. We promote a healthy work/life balance with a paid PTO policy, maternity/paternity leave, flexible schedules, and options for remote work (on many teams).
  • Our wellbeing program promotes physical and emotional health through fun workplace challenges and education.
  • We offer a comprehensive financial educational program to help prepare you for an emergency, find your way to retirement and everything in between.
  • Casual dress and work environment with a pretty sweet new HQ in downtown Nashville, TN
More Information on Asurion
Asurion operates in the Insurance industry. The company is located in Nashville, TN, Nashville, TN, Phoenix, AZ, Phoenix, AZ, Russellville, AR, Orlando, FL, Overland Park, KS, Las Vegas, NV, Bridgewater Township, NJ, Nashville, TN, Nashville, TN, Nashville, TN, Smyrna, TN, Houston, TX and Sterling, VA. Asurion was founded in 1994. It has 13000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 24 open jobs at Asurion, click here.
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