Some IT superheroes wear capes. At TechGen our superheroes just happen to eat doughnuts and drink beer. Sound like your kind of people? TechGen is currently searching for someone to become an integral part of our elite team that provides technology support to small and medium sized businesses in the Minneapolis/St Paul metro area. We passionately believe in the support of our clients and strive to deliver best in class service on every call, every contact, every day.

What makes us cool:

• Co-worker came in late? Guess who is bringing the doughnuts
• Beer keg with two different styles
• Weekly team training classes
• Team meals
• Regular check-ins to keep your career moving forward

Why we are different:

Our core values define who we are as a company as well as the people who work here. These drive us and are what we get up for every day.

We love helping people

• We are friendly, engaging and always leave someone better off from our interaction. We are team players who do everything we can to help others. We serve people through technology. We are people people. 

We are committed to excellence

• We see the big picture. We are the experts at what we do, and people depend on us to be professional, timely and knowledgeable. We continually improve ourselves individually and as a group and always put forth our best effort.

We are forward thinking

• We act proactively. We anticipate the impact of our actions and make decisions to maximize positive results.

The Position:

Our Help Desk Support Specialist is a critical piece of our team and is responsible for the delivery of reactive technical support. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.

Qualifications:

• High school diploma required, higher level degree desired

Work Experience:

• IT Experience: 1 year required; 2 years preferred
• MSP Experience: 1 year preferred
• Use of PSA/Ticketing system

Additional knowledge, skills, and responsibilities

• Ownership of assigned tasks
• Coordination of service via phone, email using our PSA system
• Being able to adapt and learn quickly
• Ability and desire to develop relationships with clients and internal staff
• Follow process and identify possible improvements
• Time management skills
• Exceptional written and verbal communication skills
• Experience with basic troubleshooting of servers, firewalls, routers, switches
• Knowledge and basic experience with Microsoft Server and PC products
• Knowledge of basic networking principles
• Ability and desire to help create and update internal use documentation
• Hardware, networking and PC operating system troubleshooting skills

HR Stuff:

• Medical, dental and vision benefits
• Company pays portion of employee; option to add spouse/family at employee cost
• 15 days of PTO, increases with tenure
• 7 paid holidays
• 401K with 3% match after 90 days of employment
• Annual profit sharing bonuses
• Benefits available after 30 days of employment
• $45,000-$55,000/year, negotiable with experience 
• Full time, in office role, Monday through Friday
  • on call optional