Job Description General Manager for the Redeem Programs in Chase Rewards, Connected Commerce
The Chase Rewards Loyalty program is seeking a highly effective and passionate General Manager that will be responsible for managing and enhancing the strategic partnerships within the Chase Rewards redemption programs. The position sits within the Chase Rewards organization of Card and Connected Commerce, which is a key business within Chase's Consumer & Community Banking. The ideal candidate is a self-starter who has the ability to operate within a highly matrixed organization, effectively influencing and communicating cross-functionally across Product, Design, Operations, Data and Technology teams to drive business results. The Executive Director will lead a team of relationship managers that are responsible for delivering superior customer experiences, on-going strategic management of partners, marketing, product strategy and business solutions that meet both Chase and partner goals.
Key Responsibilities:

• Creating best in class partnership management process for strategic partners across the portfolio of current Chase Rewards redeem options, including strategic planning, best-in-class marketing, performance goal setting and the development of quarterly business reviews with external and internal stakeholders
• Driving more customer value and engagement via existing partnership portfolio with a goal to accelerate Chase and partner business results
• Accelerating the customer value proposition for the various Chase Rewards loyalty redeem options and aligning new enhancements with area product owners, operations and servicing
• Participating in the corporate development-led deal renegotiation strategy for existing partnerships
• Lead customer insights learning agenda to better inform partnership prioritization, enhancements to existing benefits, and the Business Narrative to inform internal executive level stakeholders

Qualifications:

• 7+ years of experience in product management or product strategy
• You have strong independent self-direction, but know the importance of teamwork and collaboration
• A proven track record of using data to create customer-focused features and experiences
• Strategic thinker as well as strong inter-personal and influencing skills to drive partnerships
• Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities, and clearly communicate those ideas
• Flexibility to influence and partner across a large, highly matrixed organization and drive change through promoting a culture of collaboration across organizational boundaries
• Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to cross-functional partners
• Ability to communicate openly, be transparent, be open and receptive to diverse ideas from different stakeholders, with the ability to influence and motivate
• Bachelors degree required

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.