Introduction to Shield AI
Founded in 2015, Shield AI is a venture-backed defense technology company whose mission is to protect service members and civilians with intelligent systems. In pursuit of this mission, Shield AI is building the world’s best AI pilot. Its AI pilot, Hivemind, has flown a fighter jet (F-16), a vertical takeoff and landing drone (V-BAT), and a quadcopter (Nova). The company has offices in San Diego, Dallas, Washington DC and abroad. Shield AI’s products and people are currently in the field actively supporting operations with the U.S. Department of Defense and U.S. allies.
Job Description:
The Field Service Representative Supervisor ensures operational and personal readiness of the Customer Success Flight Operations pilot roster. They are responsible for daily administrative tasks, equipment and property accountability, and cross-functional support. They manage routine traffic with pilots, inter-organizational administrative personnel, and VBAT customers to ensure mission readiness and personnel and aircraft reliability.
What You'll Do:
- Track and manage CONUS and OCONUS FSR obligations across numerous contracts.
- Mentor and develop senior V-BAT Technical SMEs.
- Serve as primary touchpoint cross-functionally between the FSR roster and the rest of the SAI enterprise.
Required Qualifications:
- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
- UAS Pilot Industry Experience
Preferred Qualifications:
- V-BAT Technical SME
- Deployed operational UAS experience
- V-BAT Instructor Qualified
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Total package details for U.S. based positions:
- Regular employee positions: Salary within range listed above + Bonus + Benefits + Equity
- Temporary employee positions: Hourly within range listed above + temporary benefits package (applicable after 60 days
of employment)
- Interns/Military Fellows/Part-time not eligible for bonus, benefits or equity
Total package details for International based positions (where applicable):
- International premium, hardship differential, cost of living differential, living quarters allowance, foreign service transfer
allowance, equity, international benefits, visa assistance, and relocation assistance.
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.
Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Top Skills
What We Do
Shield AI is building the world's best AI pilot. Our Hivemind autonomy stack is the first and only autonomous AI Pilot, deployed in combat since 2018. Hivemind enables intelligent teams of aircraft to perform missions ranging from room clearance, to penetrating air defense systems, and dogfighting F-16s.
Why Work With Us
What makes Shield AI special is our people. We unlock the power of autonomy, and in the face of overwhelming odds and challenges, we find ways to win and make a difference for our customers. We bring together software, AI, and aerospace engineering disciplines to deploy the most intelligent aviation capabilities in the world.
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