Front Desk Representative - Las Vegas Properties (Las Vegas, NV)

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

PRIMARY PURPOSE:

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
  • Partner with Housekeeping and other related departments to meet guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
  • Perform other job-related duties as requested


MINIMUM REQUIREMENTS:
  • High school diploma or equivalent
  • Work varied shifts, to include weekends and holidays


PREFERRED:
  • Post-secondary education
  • Six (6) months previous cash handling experience
  • One (1) year face to face guest service experience
  • Bilingual, with English as the primary or secondary language
  • Experience in a similar resort setting
  • Experience in sales


Location:
Las Vegas, Nevada
More Information on MGM Resorts International
MGM Resorts International operates in the Food industry. The company is located in Las Vegas, NV, Biloxi, MS, Robinsonville, MS, Detroit, MI, Northfield, OH, Oxon Hill, MD, Atlantic City, NJ, Yonkers, NY and Springfield, MA. MGM Resorts International was founded in 2000. It has 81000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 11 open jobs at MGM Resorts International, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView MGM Resorts International's full profileFind similar jobs