Fraud Prevention Customer Service - Day Shifts (Remote Option) at Discover
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
Class Start Date: December or January 2021
Shift Requirements: Start times from 7:00am - 9:30am EST.
All shifts are Monday-Friday with rotation weekends. *ALL SHIFTS ARE LISTED IN EASTERN TIMEZONE*
Starting Wage: Minimum of $16.00 hourly + 20% weekend premium pay
Full Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover [email protected] Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
Resolve Cardmember inquiries regarding a fraud- or security-related concern; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc.
Take incoming calls and referrals from other departments, and at times make outbound calls.
How You’ll Do It
Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity.
Ensure proper follow-up or escalation of account based on call outcome.
Make outbound calls to verify account activity with the customer.
Qualifications You’ll Need
Bonus Point If You Have
High school diploma or GED
1+ years of experience in call center/customer service
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.