Field Operations Manager (Dallas, TX)

| Dallas-Fort Worth, TX
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Field Operations Manager - Wi-Fi

Boingo Wireless is seeking an experienced manager to assist in the oversight of our Wireless Network Operations in the North Dallas, Ft. Worth Texas area.

For project activity, the Field Operations Manager (FOM) will work closely with our Private Service customers to understand and comply with technical, aesthetic, and general installation requirements relative to Wi-Fi systems installations and modifications and military bases. 

For ongoing support, the FOM will supervise the Field Engineers effectiveness with Trouble Ticket resolution and proactive maintenance of the networks. 

Strong field deployment planning, project management, scheduling, and communication skills are absolute requirements in this role.  Experience in remote management of staff, projects and upward reporting will be in heavy demand.

Responsibilities

  • Conduct site surveys for constructability and RF design considerations
  • Prepare or oversee the preparation of installation and final as-built drawing packages
  • Prepare Statements of Work (SOW) and detailed project requirements
  • Solicit, negotiate, and award installation jobs
  • Manage the project materials procurement cycle
  • Monitor installation subcontractor performance in accordance with:
    • SOW, Schedule, Budget, and Quality Standards
  • Prepare and submit status reports to customers and management
  • Support field and network engineers during testing phase, as-required
  • Supervise Field Engineer network monitoring and incident response performance

Requirements

  • 3-5 years of operations management experience (inside plant or cable/telecommunications and Wi-Fi design, installation and optimization experience is strongly desired)
  • Experience with Wi-Fi access points, preferably with Ruckus and Cisco equipment
  • Familiarity with installation and configuration of switches and UPS units
  • Ability to identify building architecture and construction techniques
  • Possess a functional understanding of various central office network elements
  • Able to gather and organize data, then make logical decisions based on that data and implement a solution
  • Ability to prioritize and plan work for team and then adjust as project/venue priorities change without missing deadlines
  • Proficiency with Microsoft Office Suite, to include Visio
  • Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
  • Meet physical requirements of the role which include:  passing background check to gain access to military installations and able to carry 45+ pounds.
  • Position will participate in on-call rotation to provide 24-hour support
  • Willing to travel within region
  • Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!
  • Bachelor’s Degree preferred

Nice to have

  • PMP or other PMI certification
  • Supervisory experience of small remote field-based teams
  • Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
  • A working understanding of DHCP and DNS
  • Familiarity with IP addressing and subnetting
  • Knowledge of wireless technology, including 802.11 b/g/n/ac and point-to-point radios
  • Knowledge and/or experience with Siklu microwave radios, Cisco switching, routing and wireless equipment
  • Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios

Meet Boingo

Boingo Wireless helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.

We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. We know that our field staff is key to our success, so we work hard to stay connected as a team. We make sure our field teams are included in the things we do at HQ - from live-streaming our quarterly all-hands meetings, to our Halloween Costume contest, to March Madness, and trivia contest. We even provide gift certificates for lunch. We want you to feel a part of everything we do. In addition, Boingo offers an incredible benefits package, including health, dental vision, 401(k) match, unlimited vacation, and parental leave. It’s no wonder we’ve been named among the Best Places to Work in LA for five years and counting!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever. Your health and safety, and that of our employees is also important. We conduct video interviews, and practice public health recommendations of the CDC and local authorities.

The health, happiness, and welfare of our team – current and future teammates – is our top concern. Therefore, we’re conducting our “in-person” interviews via video, proving the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect with Boingo today, and help us continue to connect the world with the people and things they love

endations. So, connect with Boingo today, and help us continue to connect the world with the people and things they love

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An Insider's view of Boingo Wireless

How does your team reward individual success?

Boingo’s success is a product of our people, which is why we take pride in creating a work environment where employees feel rewarded. Employees are offered competitive pay, equity in the company (RSU's), attractive bonus plans, 401(k) with employer matching and more. These are just some of the reasons Boingo is an awesome place to work.

Genevieve

Director, Talent Acquisition

What kinds of technical challenges do you and your team face?

Boingoites are faced with challenges every day, but there is nothing sweeter than overcoming a difficult task, together. The perfect example is launching Project Jake. We completely redesigned our UI for Boingo Broadband customers. It launched to much success & a boost in sales and is evidence of the awesome team work and collaboration at Boingo.

Lisa

Senior Marketing Manager

What is your vision for the company?

It’s all about 5G! Our team is currently working on technologies that will be crucial to power 5G. I recently led our team of engineers to a significant milestone when Boingo rolled out the first private LTE network on the 3.5 GHz Citizens Broadband Radio Service (CBRS) band at a major commercial venue—Dallas Love Field Airport.

Kishore

VP, Engineering

What are Boingo Wireless Perks + Benefits

Boingo Wireless Benefits Overview

Working at Boingo comes with more perks than a paycheck. We offer an incredible benefits package that includes equity for everyone, health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Our award-winning office space in Westwood, CA has 360-degree views of LA - from Catalina to the Hollywood Sign – plus a kitchen stocked with yummy snacks and drinks.

Financial Well-Being
- Competitive pay
- Quarterly Incentive Plan (bonus)
- Company equity (RSU's)
- 401(k) Savings Plan with an employer match
- Flexible Spending Accounts (healthcare and dependent care)

Time to recharge and give back
- Unlimited vacation
- Company match on charity donations

Wellness programs
- Reimbursement of up to $600 per year towards a gym membership for you (and more for your spouse)
- Equinox gym in our Westwood, CA office building (with discounted membership!)
- On-site massage, yoga and stretching

Valuable extras
- Company subsidized electronic devices like smartphones, tablets and fitness devices
- Casual work environment
- Monthly employee events like Hackathons, bowling & cocktail hours
- Lots of free snacks, fruits, veggies and drinks
- Lunches and treats from great restaurants
- Game room with Boingo keg — featuring craft beers
- We even cover the cost of your Costco or AAA membership

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Boingo Unity, Boingo Women, Boingo Veterans
Health Insurance & Wellness Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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