Executive Director, Channel Operations at Comcast (Philadelphia, PA)

| Philadelphia, PA
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Responsible for overseeing the development of the organization's strategic plan(s). Ensures the continued successful growth and profitability of the organization. Conducts and interprets organizational positioning, analysis and other studies. Identifies, investigates, evaluates and negotiates acquisitions/divestitures, licensing opportunities and strategic business alliances that are in line with the organization's long-range goals. Provides leadership and direction for diverse and complex functions. Typically manages multiple teams of professionals.
Job Description

About the Team / Role:

Nearly a third of Comcast's customers live in a multifamily environment, including apartment buildings, condominiums, campus facilities, senior living facilities, and more. As the demands of our multifamily customers grow, we must respond with specific systems, interfaces, and services to meet their needs. We must address the unique operational characteristics of the multifamily and campus channels.

Reporting to the Vice President, Channel Operations, you, as the Executive Director, Channel Operations, will create and supervise a new team focused on driving seamless end-to-end operations for the multifamily and campus channels. You will ensure that our multifamily and campus products are launched successfully, supported effectively, and serviced efficiently. You will stitch all of the critical functions together, ensuring each stakeholder team has the appropriate tools and data necessary to perform its tasks.

What You'll Do:
  • Drive unified playbooks, operational dashboards, and key performance indicators that ensure the highest level of operational performance for our customers.
  • Interact with a multi-disciplinary product team to provide constant feedback throughout the development effort, addressing key operational needs early in the design process.
  • Provide the operational tools and support necessary for each product in the channel to scale and flourish.
  • Prioritize issues based on perceived user value, metrics, and product roadmaps, optimizing the deployment of operational resources for the channels.
  • Set, communicate, and keep the team focused on key goals and outcomes.
  • Maintain responsibility personnel planning and growth of the team.
  • Gain and maintain domain expertise in our rapidly evolving channels.
  • Lead in the transformation from the incubation and support of new products to fully scaled enterprise deployments, maintaining both broad and in-depth knowledge of customers and stakeholders.
  • Build strong working relationships with key stakeholders within the Company, including business units, sales leaders, field sales personnel, field installation personnel, Care, product, and engineering teams.
  • Solicit constant feedback from key customers within the channels, including residents, building owners and property managers.

Skills & Experience We're Looking For:

Below is our list of preferred qualifications. We know that people with different skills and experiences can be successful in this role as well. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.
  • Standards of Integrity - exhibit the highest personal and professional standards of integrity and ethics, maintaining the trust and respect of peers.
  • High level of accountability - take ownership of problems and see them through to resolution.
  • High energy - thrive in a fast-paced, high-rate-of-change setting; ability to balance competing priorities in a very dynamic environment.
  • Teamwork - have strong collaboration skills with experience in bringing together cross-functional teams.
  • Consensus Builder - have the ability to influence partners with diverse points of view and build consensus.
  • Big picture mindset - have the ability to zoom in and out of details and balance both technical and strategic demands.
  • Exceptional organizational and program management skills - be able to breakdown and track complex projects, to integrate input from multiple sources, and to identify and track dependencies across projects.
  • Domain knowledge - exhibit some knowledge of WiFi, network deployments, and the multifamily industry.
  • Operational experience - be good at defining and driving successful operations in the communications space.
  • Validate operational problems - be able to identify and validate an operational problem before significant resources are committed to drive a solution.
  • Operations design - create clear, detailed, and concise operational protocols and procedures with standards to determine success.
  • Operational deployment - manage go-live plans and phased deployments, bringing new operational functions online.
  • Background - preferably have a background in operations.

Preferred Education & Experience:
  • Bachelor Degree or equivalent business experience.
  • Experience. Generally looking for 10+ years of relevant or potentially relevant experience (we would love to hear your explanation as to why your unique experience would make the team more successful; if you don't quite fit the mold, apply anyway).

The Team's Values:

On the Channel Operations team, we enjoy our jobs and working together. We've included some of our values here. If you would like to work on a team like this, please apply.
  • We value a workplace in which everyone can be their authentic self each day.
  • We value each other, caring before criticizing.
  • We value people over process and procedures.
  • We value diversity of opinion: it drives better design.
  • We value elegant and simple design over complex and cumbersome patchwork.
  • We value collaboration and openness over self-serving behavior; no ball hogs allowed.
  • We value attitude over aptitude; no genius jerks allowed.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:
  • Medical & Dental
  • 401(k) Savings Plan
  • Generous paid time off
  • Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
  • Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
  • Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at http://jobs.comcast.com/life-at-comcast/benefits

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Comcast is an EEO/AA/Drug Free Workplace.


Bachelor's Degree

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 369 open jobs at Comcast, click here.
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