As an End User Support Lead with Equifax, you will provide technical leadership and expertise needed to support our day-to-day end user computing environment for Equifax employees in US and Canada. This position is responsible for leading efforts to maintain and operate a rapidly growing infrastructure topology. The ideal candidate has a very strong understanding of all End User Technology concepts, ITIL based service management, experience managing and monitoring infrastructure along with knowledge of advanced and leading edge technologies. In office expectations - this role sits in our St. Louis office.

What you'll do

• This person is expected to demonstrate innovative approaches to solving the unique challenges encountered and be able to maintain the security and integrity of Equifax's End User Computing environment.
• Coordinate configuration/installation and extensive troubleshooting of PC hardware and software, resolving escalated issues.
• Create enterprise-class technical solutions for laptops and desktops to push end user innovation.
• Implement hardware and software testing.
• Direct end user training and documentation.
• Provide status reports, problem summaries, and project status as required.

What experience you need

• 5+ years minimal working knowledge of Win10, Active Directory, SCCM, Google Workspace, iOS, and/or Android
• 5+ years of experience of laptop support: software, hardware, and OS
• 1 to 3 years experience as a technical support / end user support lead
• Minimum of 2 years understanding dependencies between user communities and technical teams that impact end user functionality (i.e. Access Manager, Messaging, EPM, IAM)
• Minimum of 2 years remote troubleshooting experience

What could set you apart

• MacOS 10.12-10.14
• Technical school degree, Associate's degree, bachelor's degree or equivalent experience
• Google certification is desirable, but not required
• Experience supporting Google Productivity tools (Docs, Sheets, Slides, etc.) highly desirable

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:
USA-St. Louis-Lackland

Function:
Function - Tech Engineering and Service Ops

Schedule:
Full time