Emboss Relationship Manager at Galileo Financial Technologies (Remote)

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Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

Responsible for a variety of financial card processes; Processes include card carrier printing, card encoding/embossing and match-merge; Ensures that all processes are completed within specific guidelines as mandated by VISA and MasterCard; Responsible for maintaining all quality and productivity department standards; Responsible for ensuring that all finished products contain the correct production attributes. These attributes include, but are not limited to: correct card carrier number, correct card form number, correct insert number(s). The Product Owner is critical in driving priority initiatives within the Portfolio Value Stream across Card Production & Delivery including card inventory/embossing, contactless and card tracker domains. This position is responsible for driving and delivering the product vision, roadmap and features. Strong technical understanding, communication and collaboration across stakeholders, and the ability to multi-task across multiple initiatives will be necessary for success. You will be interacting on a daily basis with the Implementation and Relationship Management organizations. You will be assisting with implementing programs, offering solutions, and sharing best practices. You will be interacting with clients to provide consultative direction to achieve their program initiatives.

What you’ll do:

  • Assist with collection and production of collateral, plastic, artwork and other required information. 
  • Participate in calls with clients, Relationship Managers, and Technical Project Managers as needed.
  • For programs fully managed by Galileo, take responsibility for tracking and balancing of card inventory.
  • Provide programs fully managed by Galileo with reporting and metrics on their programs. 
  • Facilitate ongoing training to Relationship Managers, Technical Project Managers, and to clients.
  • Communicate regularly regarding product changes and updates to procedures.
  • Be the subject matter expert of all Embossing processes.
  • Collaborate with management to bring up new ideas, thoughts and concerns
  • Serve as the main point of contact for the Company’s card manufacturer vendors
  • Work cross-functionally and with clients to execute the card art and card carrier approval processes
  • Serve as the main point of contact for the Company’s card manufacturer vendors
  • Facilitate the setup of new card programs with the card manufacturer vendor
  • Manage card and card carrier inventories along with the reorder process
  • Audit invoices from the card manufacturer to ensure correct billing of program setup, card manufacturing, fulfillment, and shipping costs
  • Review card manufacturing and shipping reports daily - taking appropriate action when necessary
  • Monitor embossing file processing to ensure card manufacturers remain within the SLA

What you’ll need:

  • Ability to manage third party relationships and interact with highly complex Galileo clients.
  • Keen ability to leverage data and reporting to identify insights, provide updates and propose solutions; experience in measuring engagement and satisfaction within a strategic program.
  • Proven ability to direct and manage large-scale, third party relationships.
  • Demonstrated ability to think and act strategically while paying attention to details and anticipating any challenges or roadblocks and proactively implementing solutions.
  • Experience in discovering new solutions, informing teams and clients of the new solutions, and providing training to teams around new solution sets
  • Experience and In-depth knowledge of Embossing functions. 
  • Ability to answer technical questions for their co-workers being a positive role model for the department by exhibiting professional behavior and taking action to create a positive work environment.
  • Strong analytical skills to solve business problems through data analysis. Work with the client and internal Galileo resources to identify issues and opportunities to improve client/vendor experience and performance.
  • Intermediate Google Suite
  • Courtesy, tact and diplomacy are essential elements of the job. Good customer service skills and organizational skills. Ability to lead and influence teams both internally and externally.
  • Able to interact with Relationship Management leadership and teams as well as interaction with clients at all levels of the organization.
  • Knowledge of card profiles such as contactless and EMV is not required, but will be useful in this role.

#LI-RN1

Why you’ll love working here:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • 401(k) and education on retirement planning Retirement plans and planning
  • Tuition reimbursement on approved programs
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program
  • Fully stocked kitchen (snacks and drinks)
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, effective on November 1, 2021, U.S. employees must be fully vaccinated and boosted (when eligible) to work from any of our offices, travel for business or attend work-related meetings.

The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsGalileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
More Information on Galileo Financial Technologies
Galileo Financial Technologies operates in the Financial Services industry. The company is located in Salt Lake City, UT. Galileo Financial Technologies was founded in 2000. It has 419 total employees. To see all 14 open jobs at Galileo Financial Technologies, click here.
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