About Feedonomics
As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world.
What makes us different from other SaaS companies in the space?
We manage everything from integration and full-service onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.
Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Role
The Enterprise Feed Manager requires a highly motivated individual with excellent written and verbal communication skills to join our quickly growing team!
The Responsibilities
Data Setup, Optimization and Review

• Configure and map attributes from a variety of files, including delimited and XML files, custom scripts and API-based platform integrations
• Assess quality of feed and identify any discrepancies or causes for delay
• Establish project scope during onboarding, including identifying and prioritizing additional services and requests from clients
• Follow best practices to build product feeds, including optimizing, modifying, sorting and filtering mass quantities of product data into usable product listings
• Set up exports to various E-Commerce shopping channels
• Review feeds before sending to QA, including thorough excel dump review and utilizing FeedGrader™
• Communicate with various E-Commerce shopping channels and affiliate networks to gain clarity on specific feed reqs.
• Proactively review client value-added services and report benefits to clients

Problem Solving

• Install and troubleshoot Feedonomics platform integrations to import data
• Troubleshoot data imports that are not functioning correctly, switching data import sources, and ensuring the integrity of data, resolving mismatching product attributes when products are updated, and providing solutions to resolving errors and warnings in various shopping channels
• Report and Collaborate with Product and Development teams on platform enhancements

Communication

• Communicate effectively with clients and other teams, ensuring accurate and timely responses
• Facilitate virtual weekly and monthly client meetings
• Manage multi-client communication
• Appropriately set and maintain expectations with client and team
• Oversee communication and work done for accounts under your management
• Delegate work to appropriate support teams
• Keep immediate manager and director informed of any client issues or escalations
• Provide a clear vision for Enterprise Support Specialists about client requests and objectives.
• Anticipate potential client issues and proactively find solutions
• Enthusiasm and passion are crucial to ensure that clients want to continue partnering with feedonomics.

Accountability

• Prioritize tasks, including managing FeedSupport™ queue, emails, and other responsibilities
• Adhere to Enterprise procedures and best practices
• "Keep a Blue Head"
• Document requirements and processes for new platforms
• Manage account documentation, including account notes, process documents, reference information, etc.
• Provide weekly reports on the status of accounts, special projects and other ad hoc assignments
• Track time worked at project or task-level per account in Toggl
• Update client information on Monday board
• Provide weekly billing report for designated accounts
• Lead by example and maintain a professional demeanor with internal and external stakeholders
• Ability to work independently

Daily Standard Operating Procedures:

• Address High-priority 'A' and 'B' emails, client emails (direct or via support@ or portal@ aliases) and Hubspot escalations (Incident Management)
• Report any client escalations to direct manager
• Check and address Zoho ticket distribution
• Address and report internal escalations
• Complete weekly client report assigned by Enterprise Manager
• Check client requests and distribute work to Enterprise Support Specialists
• Utilize Toggl to track client production hours
• Maintain a professional demeanor and interaction on client facing calls
• Ensure we are meeting SLA expectations for all Enterprise clients

The Requirements

• 2-3 years of experience with feed account management
• Can-do attitude and team-centric
• Possess a client-centric mindset
• Growth mindset driven
• Strong passion and drive to succeed
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Excellent written and verbal communication skills
• Applicants must be authorized to work in the U.S.

Nice to Have

• Hands-on experience with PPC, Display, and Social
• Certifications such as AdWords, Bing, Analytics, etc.
• Basic HTML or SQL

What's in it for you?

• This is a remote position
• Competitive pay
• Medical, dental, and vision (VSP) insurance
• Additional cost saving programs, such as Health Care FSA and HSA, dependent care flexible spending accounts, life insurance, and more
• 401K retirement plans
• Family benefits, such as parental leave, newborn sick leave, adoption assistance, and more
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Monthly half-day Fridays (yes, really!)
• Flexible work scheduling
• Virtual and in-person team events
• Philanthropy partnership and volunteer days off
• Employee resource groups for people of color, LGBTQ+, veterans, caregivers, and more
• Employee assistance programs (a free benefits program that offers counseling services for issues relating to mental health, substance abuse, bereavement, and more)
• Educational assistance
• Pet insurance
• Refer-a-friend bonuses
• Discounted gym memberships
• Commuter benefits