E-Commerce Enterprise Feed Manager at Feedonomics

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About Feedonomics
As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world.
What makes us different from other SaaS companies in the space?
We manage everything from integration and full-service onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.
Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Role
The Enterprise Feed Manager requires a highly motivated individual with excellent written and verbal communication skills to join our quickly growing team!
The Responsibilities

Data Setup, Optimization and Review
  • Configure and map attributes from a variety of files, including delimited and XML files, custom scripts and API-based platform integrations
  • Assess quality of feed and identify any discrepancies or causes for delay
  • Establish project scope during onboarding, including identifying and prioritizing additional services and requests from clients
  • Follow best practices to build product feeds, including optimizing, modifying, sorting and filtering mass quantities of product data into usable product listings
  • Set up exports to various E-Commerce shopping channels
  • Review feeds before sending to QA, including thorough excel dump review and utilizing FeedGrader™
  • Communicate with various E-Commerce shopping channels and affiliate networks to gain clarity on specific feed reqs.
  • Proactively review client value-added services and report benefits to clients

Problem Solving
  • Install and troubleshoot Feedonomics platform integrations to import data
  • Troubleshoot data imports that are not functioning correctly, switching data import sources, and ensuring the integrity of data, resolving mismatching product attributes when products are updated, and providing solutions to resolving errors and warnings in various shopping channels
  • Report and Collaborate with Product and Development teams on platform enhancements

Communication
  • Communicate effectively with clients and other teams, ensuring accurate and timely responses
  • Facilitate virtual weekly and monthly client meetings
  • Manage multi-client communication
  • Appropriately set and maintain expectations with client and team
  • Oversee communication and work done for accounts under your management
  • Delegate work to appropriate support teams
  • Keep immediate manager and director informed of any client issues or escalations
  • Provide a clear vision for Enterprise Support Specialists about client requests and objectives.
  • Anticipate potential client issues and proactively find solutions
  • Enthusiasm and passion are crucial to ensure that clients want to continue partnering with feedonomics.

Accountability
  • Prioritize tasks, including managing FeedSupport™ queue, emails, and other responsibilities
  • Adhere to Enterprise procedures and best practices
  • "Keep a Blue Head"
  • Document requirements and processes for new platforms
  • Manage account documentation, including account notes, process documents, reference information, etc.
  • Provide weekly reports on the status of accounts, special projects and other ad hoc assignments
  • Track time worked at project or task-level per account in Toggl
  • Update client information on Monday board
  • Provide weekly billing report for designated accounts
  • Lead by example and maintain a professional demeanor with internal and external stakeholders
  • Ability to work independently

Daily Standard Operating Procedures:
  • Address High-priority 'A' and 'B' emails, client emails (direct or via [email protected] or [email protected] aliases) and Hubspot escalations (Incident Management)
  • Report any client escalations to direct manager
  • Check and address Zoho ticket distribution
  • Address and report internal escalations
  • Complete weekly client report assigned by Enterprise Manager
  • Check client requests and distribute work to Enterprise Support Specialists
  • Utilize Toggl to track client production hours
  • Maintain a professional demeanor and interaction on client facing calls
  • Ensure we are meeting SLA expectations for all Enterprise clients

The Requirements
  • 2-3 years of experience with feed account management
  • Can-do attitude and team-centric
  • Possess a client-centric mindset
  • Growth mindset driven
  • Strong passion and drive to succeed
  • Demonstrable ability to multi-task and adhere to deadlines
  • Well-organized with a customer-oriented approach
  • Excellent written and verbal communication skills
  • Applicants must be authorized to work in the U.S.

Nice to Have
  • Hands-on experience with PPC, Display, and Social
  • Certifications such as AdWords, Bing, Analytics, etc.
  • Basic HTML or SQL

What's in it for you?
  • This is a remote position
  • Competitive pay
  • Medical, dental, and vision (VSP) insurance
  • Additional cost saving programs, such as Health Care FSA and HSA, dependent care flexible spending accounts, life insurance, and more
  • 401K retirement plans
  • Family benefits, such as parental leave, newborn sick leave, adoption assistance, and more
  • Unlimited PTO for salaried positions and up to three weeks for hourly employees
  • Monthly half-day Fridays (yes, really!)
  • Flexible work scheduling
  • Virtual and in-person team events
  • Philanthropy partnership and volunteer days off
  • Employee resource groups for people of color, LGBTQ+, veterans, caregivers, and more
  • Employee assistance programs (a free benefits program that offers counseling services for issues relating to mental health, substance abuse, bereavement, and more)
  • Educational assistance
  • Pet insurance
  • Refer-a-friend bonuses
  • Discounted gym memberships
  • Commuter benefits
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • CakePHPFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • HotjarAnalytics
    • PendoAnalytics
    • GrafanaAnalytics
    • FigmaDesign
    • MiroDesign
    • Draw.ioDesign
    • Aha!Management
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • Google SheetsManagement
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • ZoomInfoLead Gen

An Insider's view of Feedonomics

How does your team reward individual success?

At Feedonomics, one of my favorite principles is “play with purpose”. We’re curious & love to share the “whys” of nearly everything. The accolades, respect, & gratitude used to reward successes do not deviate from our cultural norms. When you do something great, you’re going to hear about it and you’ll know all the reasons why it was meaningful.

Yasemin

Senior Director of Product, Platform

How do you collaborate with other teams in the company?

We use shorthand in email subject line to quickly announce the urgency of the email. Many of us were remote before the Pandemic, therefore, we are experienced at communicating via email, chat, and meetings. Most team members have calendar set to public and our Feed On Principals help us let go of Ego and focus on the problem. We win together.

Joshua

Account Executive

What does career growth look like on your team?

Feedonomics is proud to mold our leaders and promote from within. We invest heavily in peer-to-peer mentorship and sponsor fees for technical certifications. Working at Feedonomics you will find opportunities to participate in Lunch-n-Learns, Hackathons, and Mob Programming! We also include leadership training opportunities.

Nathaniel

VP of Engineering

How do you empower your team to be more creative?

My team is empowered to be creative and think outside the box most when I demonstrate that I trust each individual team member. Encouraging open communication and allowing each team mate the time and opportunity to actually think, brainstorm and intentionally change things up, leads to the richest levels of ideation and creativity!

Stacy

VP of Global Operations

What are some social events your company does?

In addition to using video calls as much as possible, we look to have a good mix of virtual gatherings, stemming from informational to silly. Last year we had over 120 virtual events! These have ranged from Pet O' Clocks, Sound Baths to Ask Me Anything with Feedonomics leaders. While we may not be in the same place, we feel connected to one another

Sarah

People Empowerment Coordinator

What are Feedonomics Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent Care Flexible Spending Account
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Discounted gym membership with Gold's Gym
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

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