Nuance
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Dallas-Fort Worth, TX

Director, Process Consulting at Nuance

| Dallas-Fort Worth, TX
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The Director, Process Consulting is responsible for leading a team of Process Consultants that focus on optimizing workflows and establishing standards to drive scalability across the Nuance Dragon Ambient eXperience (DAX) platform. The leader will improve the efficiency and effectiveness of specific processes in DAX. As a critical member of our team, you will help rewrite the future of the DAX user experience.
Daily focus will include business process analysis and design, optimizing clinical workflows, understanding of the KPI's to deliver desired outcomes and identifying product and process gaps to improve efficiency. The role will drive standardizing and execution of business process improvement initiatives across various cross functional teams. This role will include direct responsibility for building and managing a high-performing team of process consultants working on strategic initiatives across the Operations and Product Organization.
Responsibilities:
  • Lead cross-functional teams to solve large, complex, and/or ambiguous business problems and drive process improvements
  • Identifies waste in all areas including the production workforce, technology, processes.
  • Review, analyze, and develop solutions for business process improvement. Ability to think broadly and strategically about business issues, to develop a vision of improved practices and to engage others in that vision
  • Initiate continuous improvement through oversight, planning, value stream mapping, and project facilitation
  • Leverages DAX KPI's, integrating data in decision making
  • Experience in optimizing Clinical Workflows
  • Document and streamline end-to-end processes across the company, identifying controls (including Key Controls)
  • Leverage strong analytical skills to identify issues and drivers to deliver the results
  • Driving better adoption by analyzing the current clinical and business workflows
  • Ability to lead and support organizational change
  • Exceptional people skills - Ability to build consensus and relationships among peers, managers, employees, and customers
  • Collaborates with multiple layers of employees to ensure correct project, scope, and resource allocation to enable planning and execution of a highly scalable model.
  • Collaborates with other team members in overall standards of delivery of project work.
  • Facilitates brainstorming sessions, workshops, problem-solving sessions, and process mapping exercises to bring alignment, extract knowledge and improve performance.
  • Gather and analyze data to identify trends and patterns.
  • Evaluate clinical workflows and recommend improvements to drive outcomes
  • Utilize system reporting tools to analyze current business processes and to support continuous process improvements.
  • Engage with end users to better understand the current workflows and come with recommendations of an optimal workflow
  • Facilitates sessions at all levels for planning, mapping, business process redesign, Kaizen, continuous improvement, lean thinking, cycle time reductions to simplify and perfect targeted areas.
  • Advocate of using Nuance best practices with utilization of the product.

Qualifications:
  • Bachelor of Science degree with related relevant experience working with providers in a large hospital system or in community health.
  • Black Belt Certification - 3+ years' experience as a certified Lean Six Sigma Black Belt and leading large-scale cross-functional project teams across multiple business units.

Required Experience:
  • Experience optimizing workflows preferably in a Hospital System Network
  • Superior written, oral, and presentation abilities with excellent communication and interpersonal skills
  • Professional with expertise in clinical documentation (RN, LPN, PA, MA, tech, coder, scribe )
  • 10+ years' experience in facilitating and leading improvement projects including change
  • Experience with Athena, Epic, Allscripts, Cerner, Nextech or other EHR's
  • Ability to multi-task with attention to detail.
  • Strong work ethics and adhering to timelines.
  • Experience demonstrating effective leadership during strategic transitions
  • Innovative trouble shooter, constantly striving for process improvement.
  • Embody and live by Nuance core values.
  • Strong sense of ownership and high level of accountability. Ability to lead teams and manage multiple tasks in a fast-paced environment.
  • Experience leading cross functional teams for delivering strategic initiatives
  • Advanced ability to conceive and develop a strategic plan and persuade and influence others to execute plan. Advanced analytical, problem solving, and negotiation skill

Preferred Experience:
  • Healthcare industry experience, including understanding of clinical workflows and EHR/EMR documentation

#LI-Hybrid
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.
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What are Nuance Perks + Benefits

Nuance Benefits Overview

Our success as a company is made possible by our employees. Your passion, curiosity, and tenacity propel us forward and produce more value for our customers and stakeholders. In turn, we're committed to taking care of you with our comprehensive benefits and awards.

There's nothing more important than the wellbeing of your and your family. Our medical, dental, vision and financial health plans provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Nuance employees can contribute up to the IRS maximum annually to their FSA.
Disability Insurance
Short-term disability insurance covers 100% of annual salary for a 26-week maximum. Nuance also offers long-term disability.
Dental Benefits
Our dental plan covers $2,500 of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Nuance's team fitness initiatives include in-office yoga classes and sponsorship of a race team for the J.P. Morgan Corporate Challenge.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Nuance offers a 401(K) plan through Fidelity Investments.
401(K) Matching
Nuance provides employees with a 401(k) matching plan managed by Fidelity. We match 100% of the first 3% of eligible compensation and contributions up to 50% of the next 2% for a maximum of 4%.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We match dollar-for-dollar for a maximum of $1,000 annually.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
We provide up to 12 weeks of paid leave to care for a family member with a serious medical condition
Adoption Assistance
We reimburse up to $10,000 for eligible adoption expenses and 12 weeks of paid leave.
Return-to-work program post parental leave
Company sponsored family events
Fun and exciting bring your child to work program.
Vacation & Time Off Benefits
Generous PTO
Nuance employees receive between 20 and 25 days per year of paid time off based on years of service. We also provide 11 paid company holidays annually.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Nuance proudly includes Paid Sick Days as part of our overall Paid Time Off policy.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees.
Game Room
Stocked Kitchen
Nuance offers unlimited free style soda machine, Bevi drinks, cold brew coffee, iced coffee, specialty coffees including Dunkin & Starbucks.
Parking
We offer employees Free on-site parking including car pool spots, expectant mothers and electrical charging stations.
Relocation Assistance
Fitness Subsidies
Nuance reimburses its employees up to $150 annually for many of the most common health and fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Nuance offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Nuance hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
Nuance funds business relevant certifications.

Additional Perks + Benefits

Nuance supports our Employee Resource Groups (ERGs): Nuance Pride, Women in Nuance (WIN), Multicultural Association for Diversity Empowerment (MADE). These groups sponsor internal and external events and activities to create awareness, provide resources and foster relationships across the globe.
We provide a choice of two medical plans. With our High Deductible Health Plan, Nuance provides a company contribution to the Health Savings Account.
We provide access to thousands of discounts and access to voluntary benefits such as pre-paid legal insurance, identity theft protection and long term care insurance
We also now reimburse up to $10,000 for surrogacy.

An Insider's view of Nuance

What’s the vibe like in the office?

I enjoy being part of our diverse team. There are more than 20 nationalities represented, and we have quite different educational backgrounds and roles, like speech scientists, engineers and business people. We expanded the Vienna office in the last few years, and we cover all ages and levels of experience.

Gerhard

Senior Director Engineering - Dragon Medical One

What does your typical day look like?

On the Digital team, we work with the world’s most prominent and trusted brands, every day. Those brands depend on us every day to delight their consumers. We’re a true partner in their success; and we do it with the world’s brightest minds, and some really cool technology. Nuance truly empowers its people to change the world we live in.

Ben

Director, Software Development

How does the company support your career growth?

Career mobility ties into career development. You bring these core skill sets into these different roles, but what are the skills you want to expand on and grow? How does that fit into your overall career plan? Nuance is a place where you can try on different hats by sitting on different teams, or even just trying them on in your current role.

Michele

Program Manager, R&D Transformation Initiatives

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I'm most excited about how we will take our expertise gained in the Voice channel to help customers deliver the same frictionless, yet highly secure experiences via Digital Web and Mobile channels.

Danny

Fraud and Biometric Sales Executive

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