Director, Operations (Central-Fill)

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McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation's largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson's focus on providing customers with the industry's highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Position Description

Responsible for the operational activities of all functions of a Central Fill including, but not limited to partnering with the customer to drive business strategies, analyzing / preparing budgets, inventory control, operational efficiency, productivity, customer satisfaction, employee engagement, and transportation. Reviews and analyzes reports, records and directives, and confers with managers/ supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. May be responsible for one or more of the following activities related to the receiving, storing, and/ or shipping of materials or finished goods. May be responsible for ensuring materials are received from proper vendors, delivered to inventory and finished goods, are available to meet production schedules, packaged according to specification and shipped in a timely manner. Ensures the security and accountability of materials and goods with inventory control. May evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices. Gives work direction, resolves problems, and sets deadlines to ensure timely completion of work. Monitors and analyzes costs and prepares budgets.

Key Responsibilities:

Operational Excellence:

  • Metrics - Track people, performance and quality. Metrics to be measured would be derived from the Central Fill Scorecards, including, but not be limited to, Cost per Script, Scripts per Hour, Expense per Script, Production by Area, Safety Performance Index, Employee Opinion etc.
  • Capable of handling multiple priorities and extensive time demands. Effectively navigates through complex situations, both internal and external, that may require multiple decision makers.
  • Directs site safety, security program and administers quality assurance of people and product dispensed for patient use.
  • Ability to develop, drive, implement and maintain innovation and promote continuous improvement around engineering processes, customer support and strategy, cost structure, and quality initiatives.
  • Prepare Business Cases with supporting Return on Investment models for improvements and capital investments needed to improve throughput.
  • Manage day-to-day operations, including priority setting, planning and resource management to exceed pharmaceutical distribution objectives.
  • Ensure high quality employee attraction, engagement and development at all levels, building bench strength through modeling of ICARE/ILEAD and development of a high-performing culture.
  • Supports and executes performance reviews for Leadership team, initiates development plans, objectives and actively coaching areas of opportunity.
  • Create, review, and distribute various contractual reporting analytics to customer on revolving basis.
  • Manages vendor relations, accounts payable, purchase order, and invoice processes.
  • Develop and implement comprehensive training program including mandatory McKesson annual training, pharmacy / distribution SOP's, and any required compliance training for the pharmacy system.
  • Assemble quarterly reimbursement reports for various supplies and consumables.
  • Drive continuous improvement activities to improve processes, optimize space utilization, improve productivity and realize cost savings.
  • Actively analyze on-going expenses within the Central Fill to ensure that budgets are met and take corrective action where variances occur.
  • Manages pharmacy installs and troubleshoots proprietary system problems working with a variety of personnel and vendors
  • Perform labor modeling and staffing exercises to forecast and support volume shifts.



Minimum Requirements:

  • 12+ years operational experience including 4+ years managerial experience



Critical Requirements:

  • Experience inspiring a team, leveraging strengths, executing a strategy, advancing a business, and developing self / others.
  • Excellent presentation skills and the ability to effectively communicate professionally and tactfully with all levels of management and customer levels, across all functional areas.
  • Advanced MS Office and strong general computer proficiency required.
  • Must be open to flexible hours to support McKesson, the team, and our customer; must also be open to adjusting shift and overtime as needed based on business requirements.
  • Advanced experience overseeing budgetary responsibility including monitoring and analyzing costs.



Additional Knowledge & Skills:

  • Central Fill or equivalent experience preferred



Education :
4-year degree or equivalent experience

Physical Requirements:

  • High energy production environment
  • May be required to work various shifts, including nights and days.
  • General Office Demands
  • Occasional lifting - up to 25 pounds
  • Occasional work in the Central Fill (picking/packing, etc.)


M4

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

More Information on McKesson
McKesson operates in the Healthtech industry. The company is located in Irving, TX, Columbus, OH and Richmond, VA. It has 23630 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 46 open jobs at McKesson, click here.
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