Director - Ally Lending Merchant Risk at Ally Financial (Charlotte, NC)

| Charlotte, NC
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General information

Career area


Work Location(s)

128 S Tryon Street, Charlotte, NC, 601 S. Tryon Street, Charlotte, NC



Ref #


Posted Date

Wednesday, May 25, 2022

Working time


Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Ally Lending partners with merchants, resellers, lending platforms and other third parties (Providers) to offer consumer loans for healthcare and for home renovation and repair projects. This role will lead efforts to identify, measure, report, manage and remediate risks stemming from Providers and their interaction with Ally's consumer lending programs.

The Work Itself

  • Drive robust risk management processes for active Providers, including reporting, routines, remediation playbook and remediation communications / actions.
  • Measure and report on Provider Risk across all relevant risk stripes. Develop reporting for consumption by both Ally leadership and by Providers.
  • Enhance and maintain Provider Program Guidelines to define requirements that active merchants must follow to remain in good standing. Identify and address Provider exceptions to Program Guidelines.
  • Partner closely with other Lending teams to manage merchant risk, including Sales, credit risk, Operations, Finance, and product.
  • Build /enhance periodic risk review process for parties that exhibit significant risk due to size or type of activity. Reviews should include significant focus on compliance risk stemming from Provider interactions with consumers.
  • Hire, lead and develop a team of analysts and managers. Define team roles, manage capacity and performance to ensure necessary work is completed and deadlines are met.
  • Ensure Provider risk processes are well documented and understood.
  • Leverage technical knowledge and experience to solve complex problems in support of Risk objectives
  • Ensure consistent application of risk standards, and appropriate balance between risk-management and efficient execution of business development processes.
  • Support other risk projects, initiatives, programs, and analysis, as required by business needs.

The Skills You Bring

  • Bachelor's degree required, preferably in business or related field. MBA or advance degree is ideal.
  • Experience in managing dealer risk or merchant risk is ideal.
  • 7-12 years relevant experience in the financial services industry; including background in risk management, audit, or operations 7 + years of leadership experience preferred.
  • Demonstrated ability to design, implement and manage risk management programs.
  • Working knowledge of risk management components (e.g., policy/procedures, governance, reporting, self-assessments, loss event capture) in a regulated environment (e.g., FDIC, FFIEC guidelines). Working knowledg of Consumer Lending Regulations.
  • Demonstrated ability to build effective working relationships with multiple levels of management.
  • Strong analytical, documentation and organization skills including orientation to details.
  • Excellent written and verbal communication skills.
  • Ability to provide advice/direction in primary areas of expertise.
  • Ability to leverage technical expertise and relationships to contribute to strategy and drive business results.
  • Technical knowledge, project management, and ability to influence others.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected] Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
More Information on Ally Financial
Ally Financial operates in the Automotive industry. The company is located in Detroit, MI, New York City, NY and Charlotte, NC. Ally Financial was founded in 1919. It has 11000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 64 open jobs at Ally Financial, click here.
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