Customer Support Engineer (Hybrid) at Raytheon Technologies (Hartford, CT)

| Hartford, CT
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Date Posted:
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Pratt & Whitney is working to, once again, transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We've introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment.

* Please consider the following role type definition as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

The engine program that powers the F-35 has an opening for a motivated, self-starting F135 Hardware Customer Support Engineer. As part of Military Customer Support & Services, duties include support of Field Customers at Base and Depot Locations across three different military services and multiple international customers.

  • Support three United States Military Services (USAF/USN/USMC) as well as several international customers, providing timely responses to numerous technical questions to ensure uninterrupted daily flight operations.
  • Author presentations, logistics assessments, Position Papers, respond to daily MERLIN responses, and Action Requests (AR).
  • Create maintenance awareness briefings, and support engineering investigations, coordinating with government customers and international Customers.
  • Conduct Reliability Meetings quarterly.
  • Coordinate technical issue resolution among PW CIPT, Logistics Program Management, and JPO customer.
  • Support monthly safety meeting reporting any impacts to the fleet. Support quarterly Reliability meetings.
  • Duties also include providing Joint Technical Updates pertaining to customer requests and Engineering Changes (EC) for Unit and Depot level maintenance.

Basic Qualifications:
  • Bachelor's Degree in Engineering or related technical field
  • 5+ years of experience working in an engineering related job
  • US Citizenship required due to government contracts

Preferred Qualifications:
  • Jet engine assembly and engine shop maintenance experience
  • Military Hardware Experience a plus.
  • Demonstrated ability in problem solving.
  • Strong work ethic
  • Excellent written and oral communication skills
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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More Information on Raytheon Technologies
Raytheon Technologies operates in the Aerospace industry. The company is located in Waltham, MA. Raytheon Technologies was founded in 2020. It has 27 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 564 open jobs at Raytheon Technologies, click here.
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