The Customer Service Representative is the final tier for an escalated consumers call disputing concerns about their credit file. The agent is responsible for resolving the consumer's dispute in a professional manner and providing a one-call resolution. Calls may require the agent to problem solve complex issues

What You'll Do:

• Address regular and escalated consumer and customer service inquires.
• Process complaints, issues, and problems via inbound and outbound mail and/or calls.
• Record consistent problem areas and may respond to email inquires.
• Use Computerized system for tracking information gather and/or troubleshooting.
• Evaluate policies and procedures and provide insights into potential innovations and/or efficiencies.

What experience you need:

• High school diploma, or equivalent
• 2-3 years of customer service experience

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view our EEO Policy Statement , EEO is the Law Declarations , and Nondiscrimination Provision .
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected] . In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Equifax participates in E-Verify and Right to Work (English and Spanish).