Constant Contact’s award-winning support drives success for small businesses and non-profits by giving them up-to-date tools, knowledge, and coaching to meet their online marketing needs. Small businesses are always changing, and our support team is there to adapt to their needs. As a Customer Engagement Specialist, you’ll work in a dynamic environment that allows you to help others while developing skills to grow your career.  The successful candidate will have strong communication skills, the ability to learn quickly and adapt to new situations, and a passion to help small businesses thrive. 

Responsibilities:

• Act as first point of contact for customer inquiries on billing, compliance, and general inquiries
• Independently resolve technical and customer support issues, and assist in escalations
• Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Support team
• Provide feedback on defects and enhancements to the Product Marketing and Engineering teams
• Educate and coach customers on the features, services and online help resources available to enhance their use of Constant Contact products
• Drive customer engagement to help our customers be more successful
• Respond promptly and thoroughly to support inquiries

Requirements:

• Excellent customer service skills and great enthusiasm for helping customers
• Must be an energetic "self-starter" with the ability to work both independently and within a team
• Strong verbal, written, and interpersonal skills
• Ability to multi-task, attention to detail and time management are a must
• Previous experience in customer service/support environment

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture.  We have programs in place that bring us together on important issues and provide educational opportunities for all employees.  

• Join the experts. If you're passionate about supporting businesses of all sizes, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint, and have a true desire to enable the success of businesses, non-profit organizations and community groups.

• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments and seek coaching opportunities.

• We’ve got you covered. We are a family! From excellent medical to life insurance, education sponsorships to interest-free loans, Flexi-leave to casual dress code - we've got your back!