Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

Hims & Hers is looking for a Credentialing Coordinator who can assist with administrative tasks pertaining to our practitioners' credentialing. The credentialing coordinator will organize, maintain, and verify all aspects of the process, and maintain current files on practitioners. The credentialing coordinator will also track expiration of certifications to maintain up-to-date files.

Responsibilities: 

•   Assist in executing all aspects of credentialing and re-credentialing
•   Determine appropriate provider packets to be completed based on defined criteria
•   Create and maintain provider files with all credentialing statuses and supporting documentation
•   Track and ensure accuracy of new provider credentialing and/or application status in database, as well as make updates for existing providers
•   Capture primary source documentation on external verification websites
•   Create new provider contracts or contract revisions
•   Respond to internal and external requests for relevant information and documentation
•   Work closely and transparently with internal departments and external partners
•   Assist with credentialing inquiries
•   Ensure compliance with applicable laws, regulations, procedures, and policies
•   Identify discrepancies in information and conducting follow-ups
• Other duties as assigned

Experience & Skills: 

• 2+ years work experience in credential services, accreditation and/or related field required
• Intermediate knowledge of Microsoft Office suite and Google Drives required
• Knowledge of credentials, accreditation policies and related state/federal regulations
• Strong reading, writing, speaking, and listening skillsExcellent organizational skills with high level of accuracy and attention to detail
• Excellent verbal and written communication skills required
• Ability to take initiative, work independently, set benchmarks, and complete tasks
• Ability to encourage, direct, hold accountable, and guide others toward task completion
• Ability to exercise discretion and tact in all interpersonal interactions, maintain confidentiality and manage confidential information
• Excellent interpersonal skills and the ability to interact with internal/external customers

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.