About Carvana

Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!

This position is based in office, located within our headquarters in Tempe, AZ (near Arizona State University). We are taking extra precautions, based on CDC guidance, to ensure the safety of our employees. We have supplemented our existing processes with further sanitization efforts, social distancing, and a mandatory face-covering/mask policy while at work.

About the team and position

The Coordinator, Customer Experience will need to be organized, thorough, and detailed in providing support to the Operational Leaders. This individual possesses outstanding communication and interpersonal skills, organizational expertise, strong problem-solving and multi-tasking abilities. Carvana is looking for someone that can support our fast-paced, ever-changing daily operations. They will be responsible for multiple administrative tasks and responsibilities, ultimately making the department more streamlined and efficient. 

What you’ll be doing

• Develop and distribute a variety of Workday reports to Customer Experience leadership 
• Review timecards and reports to identify and resolve discrepancies in timecard entries
• Review all emails to keep up with policy updates and schedule changes
• Email daily excel reports and take immediate action when responses are received
• Follow-up on outstanding issues and discrepancies by escalating to the Payroll Department
• Perform regular and ad hoc audits of timecards and employee data 
• Help drive process improvements in routine Workday activities
• Leverage strong analytical and Google Sheet skills to help organize data and reports 
• Help the Operations leaders keep processes and projects organized and effective
• Owning and coordinating attendance program, auditing and overseeing any trends/patterns
• Daily review of workforce time management tools and reports, investigating schedule adherence
• Daily data entry, ensuring organization meets deadlines regarding payroll and attendance
• Anticipate and remain proactive to problematic situations, when problems arise, lead course corrections
• Make recommendations on policy issues and implement new policies and procedures
• Actively participate in team chat and daily team calls
• Assist in additional team/department projects as needed
• Other duties as assigned.

What you should have

• High School Diploma, GED, or equivalent education required
• Bachelor’s Degree highly preferred
• Proficiency in Google Suite, specifically Google Sheets and Google Docs
• Excellent written and oral communication skills
• Confidentiality and integrity while handling sensitive information
• The ability and confidence to make sound decisions while working independently
• Ability to communicate clearly and concisely, both internally and externally
• Have a sense of humor. Kinda serious about this one...
• Have a heightened sense of urgency and strong attention to detail
• You will not leave your personality at home. We thrive by building a team with unique perspectives. Our strength is in our diversity of opinions.

What we’ll offer in return

• Full-Time Hourly Position 
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.