Texans Credit Union has an outstanding opportunity for a Collector I. This position would work at our Headquarters building in Richardson, TX. The duties of a Collector include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.

The position objective is to reduce delinquent loans and reduce credit union losses as well as provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. The Collector is responsible for monitoring and maintaining a group of assigned accounts that are in early stage delinquency using phone or mail.

MAJOR DUTIES AND ESSENTIAL FUNCTIONS:
• Manage a portfolio of delinquent accounts that are in early stage delinquency
• Collect and resolve problems on delinquent accounts by contacting members by phone, mail or email
• Maintain delinquency ratio and net charge off ratio determined by management
• Communicate with other departments such as Lending, Card Services, Member Connect, Member Connect Support and our branches
• Correct loan errors and demographic errors on accounts
• Send compliance letters, place hold on accounts and services
• Resolve single interest insurance problems
• Assist member by answering questions on other credit union services
• All other duties as assigned or required

JOBREQUIREMENTS: Specific knowledge, skills, and abilities required for this position:
• Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Self-motivated, detailed and thorough work habits, people-oriented, organized
• Reliable, able to work independently and as a team member
• Effective oral and written communication skills and able to handle stress
• PC knowledge and experience
• Ability to sit for prolonged periods
• Must be able to understand internal policies and procedures and correctly apply them in normal and unusual circumstances
• Knowledge and ability to operate on-line collection system and Microsoft Office
• Knowledge of billing and collections procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service

EDUCATION: High school or equivalent

PREFERRED EXPERIENCE:
• Previous experiencein financial institution or credit union, preferably in collections or account reimbursements
• Accounts receivable knowledge/experience a plus
• One to two years of recent debt collection experience preferred

PLEASE NOTE: Candidates being considered for employment must be able to successfully complete acredit check, background check and drug screen.