Clinical Director at Marigold Health (Remote)
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The Clinical Director will lead and oversee daily operations of Marigold Health’s clinical and peer services program, as well as strategic expansion into new markets and use cases. Working closely with leadership team colleagues, the Clinical Director will design and execute on a clinical and operational vision for delivering exceptional care digitally, via a remote, distributed workforce. If you have experience successfully expanding high-touch clinical support programs and a passion for supporting patients wherever they are on their recovery journeys, we want to hear from you. You will lead using our recovery principles of hope, mutuality, choice, self-determination, and social connectedness.
Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard. We have designed an asynchronous-first treatment program where patients support each other. We believe peers, individuals in recovery themselves who have received training to support others, can empower and engage those least likely to interact with current forms of care.
What You'll Do – Key Responsibilities
- Lead a culture of continuous improvement, and iteration to improve personal, team and organizational processes and performance
- Lead and be accountable for clinical programming, operations, and quality
- Ensure clinical staffing, operations, and performance are best in class and meet or exceed demands in a rapidly growing and evolving health care environment
- Continuously innovate programming to activate and engage vulnerable populations in proactive community care utilizing novel approaches in peer support and digital technology
- Create and develop partnerships to connect patients to a range of services, including substance use and mental health treatment and assistance with social determinants of health needs
- Develop and implement strategies to acquire patients
- Develop and implement guidelines and policies to ensure compliance with all contract/funding regulations, always in alignment with Marigold Health’s mission
- Develop and implement quality initiatives, including staff recruiting/training, and monitoring evaluations of training activities
- Develop and refine metrics and reporting in collaboration with Data, Product and Leadership; utilize metrics to drive team performance and change or maintain course to reach goals
- Recruit and retain top talent
- Develop a strategy for growth that is adaptive to multiple markets and states
- Draw on your existing network to cultivate strategic partnerships; work with partners to design, grow and expand program via novel services
- Support the contracting and negotiation process
- Develop a multi-year plan for peer workforce and clinical programming operations and growth
- Guide the creation of a comprehensive toolkit and operations manual for Peer Specialists and Recovery Coaches
- Collaborate with community, hospital, academic, and government institutions to improve the development of the peer workforce across all markets
- Design a resilient and adaptive organization that can pivot and adjust smoothly and quickly
- Prioritize work and participate cross-functionally to ensure we are meeting key enterprise metrics of fostering/growing app membership, activity, and engagement
Program Creation, Development, Implementation, and Improvement
Your Skills, Experience and Competencies
- Master’s degree or higher in counseling, psychology, or related field
- Expertise in mental health and SUD treatment, recovery, and harm-reduction programming and the utilization of peers to improve outreach, engagement, and outcomes
- Experience with community mental health setting such CMHCs and FQHC; knowledgeable of the broader workforce and landscape
- Demonstrated success in creating and expanding a mental health and/or substance use disorder support program in a multi-site or distributed way
- Proven leadership skills to effectively lead middle management, influence organizational partners, and ensure high-quality execution at every level
- Deep experience in functional areas including program development, management training, team building, networking, and problem solving
- Highly effective in creating and cultivating community and provider partnerships
- Excellent communication skills, both verbal and written, and analytical capabilities, qualitative and quantitative
- Ability to self-direct work and prioritize based on highest impact; ability to work both independently and as part of a team
- Ability to leverage systems and resources for improved patient acquisition and outcomes
- Experience delivering peer support digitally (e.g., on social media) is a significant plus
- Bilingual skills highly preferred (especially Spanish, but other languages are welcome)
- Comfort using a smartphone, computer, and software tools such as Microsoft Teams
- Reliable access to internet in a private space (we provide equipment, e.g., a laptop computer and phone)
- Motivated by our mission to give every single patient with a mental health condition a voice
- Committed to building an inclusive and accountable community and environment
- Committed to health care equity, reducing stigma, and working with diverse populations
- Professional and responsive when interacting with internal and external stakeholders
- Comfortable breaking large, ambiguous problems into concrete experiments
- Outcomes oriented and proactive in self-directing work to areas of high impact
- Methodical and organized in unstructured environments
- Be directly involved with saving lives by deploying a first-of-its-kind treatment model
- Have a scalable impact as we expand nationally, using our technology to expand Marigold’s reach
- Contribute to and gain expertise from a diverse, interdisciplinary team that includes clinicians, data scientists, and peer workers
Who You Are
Reporting, Schedule and Location: The Clinical Director reports to the Chief Medical Officer and collaborates closely with other members of the Delivery team (Peers, Clinical Operations Manager and Customer Success Lead) and members of the Product and Corporate teams. You can work remotely anywhere in the US. Most team members work virtually from home and are located on the east coast and internationally. If you prefer in-person work for any portion of the week, we currently have offices in Delaware and Massachusetts. You should expect to be available during east coast hours. Travel to our peer sites is also a part of this role, as COVID-19 protections ease. Travel costs will be covered by the company.
Why You'll Love This Role
Compensation, Benefits and Culture
- The base salary range for this role is $120-150K, depending on experience. As part of our founding team, this role will include ownership equity.
- Comprehensive healthcare coverage, including fully covered premiums for individuals (with the option to cover dependents for a cost) and a dedicated mental health benefit
- 4 weeks of PTO
- Computer and equipment provided
- Company travel budget and professional development budget
After you submit your application, it will be reviewed by the hiring manager and select members of the team. If it seems like we are a good fit for each other, we will follow up and schedule a 15-30 minute phone call with one of our leaders to get to know you.
If we jointly decide to move forward, you can plan to (virtually) attend a 45-minute video interview with the Chief Medical Officer. The final stage would be to meet (2-4) other members of the team via video conference for additional conversations about your approach to collaboration, your relevant experience to current projects, and alignment with our values. All in, you can expect the time commitment for this stage to be 3-4 hours of synchronous interaction, scheduled to fit your needs.
If you complete interviews, we will provide a decision or clear next step within five business days. We are ready to hire as soon as we find the right candidate. We can’t wait to meet you!
More About Marigold
Marigold Health is an early-stage, rapidly growing startup providing services for a range of community based mental health and substance use treatment providers as well as national health insurers. We collaborate with leading investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.
Our program is a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. On the backend, proprietary natural language processing tools scale our peer workforce by augmenting group moderation, automating patient outreach, and sending sentiment-based “alerts” to coordinate care with other providers. Following strong results from our first clinical studies, we are entering a period of rapid growth, and expect to expand from 2 states today to 12 by this time next year.
Our core values are authenticity, candor, and ambition. Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.
Marigold Health is an equal opportunity employer.
More Information on Marigold Health
Marigold Health operates in the Artificial Intelligence industry. The company is located in Boston, MA and Baltimore, MD. Marigold Health was founded in 2017. It has 14 total employees. To see all 19 open jobs at Marigold Health, click here.
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