What does a great Client Support Associate II do?

As a Client Support Associate II, you will work closely with clients to understand their needs, build partnerships, and drive improvements, as well as interact with internal production, technology, and development teams. You will be responsible for client relationships, project management, and daily reconciliation and validation of work in support of the production facility.

We are looking for the kind of person who can demonstrate a can-do attitude, who would like to showcase your strong relationship management, interpersonal and communication skills.

As a Client Support Associate II, you can look forward to:

• Developing positive relationships with multiple clients by fostering open communication, understanding their internal structure, and providing regular follow up, as needed
• Providing client support and satisfaction at a professional level with minimal supervision, answering questions, and resolving client issues relating to products and services
• Navigating systems to answer customer inquiries
• Making recommendations to resolve critical issues and error trends
• Providing flexible assistance through cross-training and support to surpass customer satisfaction and service level goals
• Maintaining industry and product knowledge to assist in finding creative and alternative solutions for our clients

Basic Qualifications for Consideration:

• 2+ years client services or client facing experience
• Excellent verbal and written skills with a high degree of aptitude in problem solving
• Aptitude to work in a fast-paced environment
• Excellent PC skills with detailed use of Word, Access, and PowerPoint

Preferred Qualifications for Consideration:

• Organizational skills, ability to multi-task and maintain and even-handed approach with clients
• Excellent math and Excel skills to provide client quotes, billing and reconciliation
• Solid problem-solving skills and can display innovation, research, investigation and analysis

Why Fiserv?

• Competitive wages
• Medical, Dental, and Vision benefits effective 1st day of employment
• 401(k) with up to a 3% match
• Generous time off policies: Up to 18 days of paid time off during first year, plus 9 paid holidays
• Industry leading parental leave policy including 12 weeks paid time off for primary caregivers
• Up to $10,000 in tuition assistance after 6 months
• Career advancement opportunities across all our business units
• Fuel Your Life Wellness Program
• Living Proof, our Recognition Program

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

This role is not eligible to be performed in Colorado