Client Success Manager
About MadHive:
MadHive is an end-to-end advertising solution that leverages cryptography and machine learning to power modern media. MadHive’s advertising suite provides tools for audience forecasting, precision targeting and activation, and cross-screen attribution against its proprietary OTT-first device graph. Customers include advertisers that leverage MadHive’s next-generation cryptography to prevent fraud and increase margins, and broadcast giants that leverage the platform to power their digital TV offerings.
Client Success Manager
As a rapidly growing, well capitalized start-up, this is a rare opportunity to join the Client Success organization you’ve always wanted. Think Account Management, Platform Solutions, Advisory Services and Support all in one as OTT & linear continue to converge.
The ideal candidate is fluent in the current ad-tech ecosystem, understands the opportunity before us to transform it and can balance delivering short and mid-term client goals while staying the course to own or transform parts of the market longer term.
He or she is comfortable navigating ambiguity, fearless in creating opportunity and eager to drive our current and future success as we help the industry evolve.
Primary Responsibilities
- Maintain varying sized books of business by role/level, KPI'd on growing and retaining book of business
- Serve as the primary contact for customers to resolve questions over email/phone, in status calls and at on-site office hours
- Partner with Product and share client feedback and help prioritize product planning based on market needs
- Identify areas for growth, incorporating appropriate additional team members as follows during Upsell processes
- Continual education on capabilities and reporting & deeper applications of products, operations, process, and self-service offerings
- Drive increased adoption and upsell
- Analyze performance, prepare reports and make recommendations (longer term insights)
- Train and on-board new customers
- Drive existing customer net revenue retention and increased adoption and improve customer health
- Prepare for and lead Executive Business Reviews (typically quarterly)
- Mentorship and development of junior team members
Qualifications
- BA/BS from top tier university (Marketing, Advertising, Business or Stats preferred)
- Data-savvy with strong excel skills (pivot tables & vlookups)
- Comfortable converting data into actionable items for specific tasks or broader narratives to tell a story
- Strong communication skills (listening, spoken and written)
- Ability to project manage, prioritize and articulate issues to management if/when they arise
- Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers
MadHive is a dynamic, diverse, innovative and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. But whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact.
The Perks!
Here are just some of the many benefits of becoming a MadHive employee:
Health, Dental & Vision Insurance: Your health is number 1, so we offer 100% company-paid health, dental, and vision insurance starting on day 1 for yourself and any dependents.
401(K) Matching: MadHive's generous 401(K) plan offers a contribution equal to 100% of eligible employee contributions up to 5% annually. There is no vesting period and all full time employees can participate immediately upon their date of hire.
Unlimited Vacation: We offer Unlimited PTO, plus additional paid company holidays.
Commuter Benefits: MadHive offers WageWorks commuter benefits.
Parental Leave: We believe that family comes first, so we provide parental leave to all new parents.
Food All Day: Fully stocked refrigerator, and lunch provided every day that you're in the office!
