Company Description

Butterfly Network’s mission is to democratize healthcare by enabling universal access to superior medical imaging. We reinvented ultrasound technology by creating the world's first handheld, single-probe whole-body ultrasound system: the Butterfly iQ. This innovative technology reduces the cost of the traditional ultrasound system by miniaturizing it onto a single semiconductor silicon chip.

Butterfly harnesses the advantages of AI and cloud computing to deliver advanced imaging that is easy-to-use and built for the digital era. The Butterfly iQ and next-generation Butterfly iQ+ have received CE Mark and FDA clearance, and are being sold in hospitals and clinics around the globe.

Joining Butterfly Network is the opportunity to redesign the future of healthcare through the power of technology. Embark on a journey with us to maximize global impact, motivated by the idea that our products will change the lives of millions along with the people you love.

Job Description

We are looking for a highly driven Client Success Manager passionate about changing healthcare for the better. On the Success & Enablement team you will serve as a trusted advisor to the largest and most noteworthy institutions in healthcare, helping them achieve maximum value from the Butterfly platform. 

As part of our team, your core responsibilities will be: 

• Ensure an optimal onboarding experience and enable early product adoption for new customers through training needs assessment, plan development, and execution.
• Act as a conduit for recommending and providing access to useful assets, resources and specific human expertise (ex. clinical, technical).
• Illustrate business value by defining clear metrics and proof points for all customer engagements.
• Help customers prepare and manage changes to the products and services they’ve purchased.
• Be the ‘voice of the customer’ and provide internal feedback to maximize customer value and retention.
• Monitor customer health, NPS feedback, and answer incoming questions or requests regarding the content and functionality of Butterfly products; probing to understand underlying business needs and desired outcomes.
• Identify, plan, and execute against expansion opportunities in partnership with sales.

Qualifications

Baseline skills/experiences/attributes:

• Bachelor's Degree 
• Based in Rochester, NY (or nearby) or willing to relocate to Rochester, NY area
• 5+ years experience in healthcare services (specifically for patient care delivery systems) in either a sales, consulting, account management or customer success role. Strong preference for candidates with a clinical background (e.g. Registered Nurse, Respiratory Therapy, Physical Therapy or Allied Health Role).
• Proven ability to identify and execute against expansion opportunities within your book of business
• Experience working with a variety of stakeholders including: Biomed, administration, IT, clinical, C-Suite, finance
• Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics
• Excellent written and verbal communication skills, organized and able to multitask
• Self-driven and proactive nature with high EQ
• Willing and able to travel 

Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!):

• Point-of-care ultrasound industry experience

You Deeply Identify with Core Butterfly Network Values:

• Efficient & Speedy - you get work done in a fraction of the time as industry peers 
• Intellectually Curious - you are thoughtful & inquisitive; people enjoy working with you because they learn from you
• Mission-Driven & Committed - you are passionate about the company's purpose and are immensely productive
• Team Oriented - you celebrate and take joy in the success of others on the team

Additional Information

We offer great perks: 

• Fully covered medical insurance plan, and dental & vision coverage - as a health-tech company, we place great worth on our teams’ well-being
• Pre-tax commuter benefits - we make your commute more reasonable 
• Free onsite meals + kitchen stocked with snacks
• 401k plan - we facilitate your retirement goals
• Flexible Paid Time Off - recharge and come back ready to make an impact
• Equity - we want every employee to be a stakeholder
• The opportunity to build a revolutionary healthcare product and save millions of lives! 

Butterfly network does not accept agency resumes.

Butterfly Network Inc. is an E-Verify Company and is an equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

Butterfly Network requires as a condition of employment proof of vaccination for COVID-19 subject to accommodation for sincerely held religious beliefs and/or disability.