How will this role have an impact?

A Client Success Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling reporting to support our clients needs.  The Analyst is responsible for maintaining recurring data and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items.   They ensure that deliverables are posted on time based on requirements captured and outlined by our clients. 

This role will report to our Director, Client Success

What will you do?

• Partner with internal teams in support of client program objectives

• Regular meetings with internal stakeholders to ensure alignment on client requirements & deadlines

• Organize and present KPIs to internal stakeholders

• Execute on client SLAs relative to reports, deliverables, and member feedback

• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements

• Client meeting documentation: data entry, meeting minutes, action items

• Oversight of the client direct mail campaigns

• Monitor success and serve our clients through the completion of ad-hoc reporting projects

• Quality assurance for reports and deliverables; report manipulation based on client requirements

• Communicate updates and escalations with internal stakeholders in support of client programs

• Ticket submission and tracking for client requests directly related to the success of the program

• Internal tracking, documentation, and client response formulation for member grievances

• Account coverage in the absence of the Client Success Executive or Manager

We are looking for someone with:

• Bachelor’s degree preferred but not required

• 2+ years of relevant work experience

• Client facing experience preferred but not required

• Proven track record of reviewing and organizing data in Excel 

• Experience using Google Suite (Gmail, Sheets, Slides)

• Ability to clearly articulate via verbal and written communication

• Self-starter and able to work independently in a fast-paced environment

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

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