Client Services 3 at eBay (Salt Lake City, UT)

| Salt Lake City, UT
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Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

About the job

Looking for a global commerce leader where you can craft how the world buys, sells, and gives? Where you'll be supported challenging convention, trying new things, and innovating? Where you'll be part of a work culture that's been genuinely committed to diversity and inclusion since its founding more than 25 years ago? Where you can just be yourself, do your best work, and have a significant impact for people across the globe? We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help craft the future of eBay. Does this sound like you? If so, we'd love to talk to you!

We are seeking a Seller Acceleration Manager that will provide support of Strategic & Enterprise level merchants within eBay's Refurbished program.

As a Seller Acceleration Manager, you will manage multiple relationships of strategic sellers both new and existing on the eBay platform. The Seller Acceleration Manager is accountable to ensure our partnered merchants are provided with a solid foundation of eBay's standard methodologies & behaviors, are technically prepared for eBay to sell at scale, and will drive the strategy of the eBay Refurbished program.

The Seller Acceleration Manager will report to the Sr. Manager of Seller Acceleration which is part of the broader verticals organization.

  • The ideal candidate will assume complete ownership of individual outcomes associated with each assigned seller including:
  • Manage the end to end relationship with a fluid set of sellers to drive success for the long term
  • Set and maintain regular engagement with all customers in portfolio based on customers' needs
  • Provide seamless transition in onboarding sellers into the eBay Refurbished program
  • Drive adoption and coach to eBay standard methodologies & behaviors consistent with the eBay Refurbished program in best-selling and buying experiences throughout the term of the relationship
  • Ability to troubleshoot customer issues with GCX, Policy, Trust, and other business units
  • Maintain and record relevant customer interactions and opportunities in Salesforce
  • In addition to handling the relationship between external partners, you will manage relationships between key partners within our own organization and respective business units. Developing new and existing collaborations with teams that will enable our merchants to succeed within the eBay ecosystem
  • Analyze and communicate results including key performance metrics on a weekly, monthly and quarterly basis. Apply takeaways to continually challenge standard practices to improve results
  • Identify optimization opportunities and implement new workflows. Account for the volatility of the online marketplace and identify early the impact of impending changes and improvements relative to both the eBay and seller business

  • Minimum Bachelor's degree and/or equivalent work experience
  • Proven relationship management experience with developing partnerships and establishing trust with key partners (eCommerce and seller facing B2C expertise strongly preferred)
  • Ability to position self to influence and challenge complex businesses to adopt new, or improve existing, eCommerce Strategy
  • Passionate about the eBay marketplace and seller community; deep understanding of online seller and consumer behavior
  • Ability to prioritize multiple, contending, high priority projects - innate ability to identify creative solutions is key
  • Strong analytical thinking, written, verbal and presentation skills
  • Organized and hardworking with strong attention to detail

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here:

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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eBay operates in the eCommerce industry. The company is located in San Jose, CA. eBay was founded in 2022. It has 26035 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 40 open jobs at eBay, click here.
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