Client Operations Analyst (Operations) (Baltimore, MD)

| Baltimore, MD
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Description -

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

ISG Product Operations encompasses two functionally aligned organizations. The first, Trading & Client Operations, provides Operations functions in direct support of activity executed by Institutional Sales & Trading. The second, Clearing Operations, provides Operations functions in direct support for activity cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives, and OTC Derivatives. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external. ISG Product Operations partners closely with Shared Services and Banking Operations as well as Branch Operations and Operations Risk & Control to deliver a connected 'front to back' view of operations to ISG Sales and Trading.

The group's primary responsibility is to ensure that the client's futures and swaps settlement figures are accurate each day. This entails the resolution of all trade breaks, the monitoring of all cash activity in the account and ensuring that the account is fully margined. The business is volume driven so having exceptional organizational skills is a plus. Qualified applicants must be adaptable to change, as some days will require you to work on many different jobs at once. The emphasis of the team is to be a Relationship Manager and provide superior service to the client base.

Primary Responsibilities

- Serve as point of contact for Morgan Stanley's top revenue generating clients for operational issues across products and Operational functions.

- Develop and enhance client relationships, at multiple levels, by providing exceptional levels of client service.

- Expertly navigate the Morgan Stanley organization, across divisions, to deliver timely and accurate issue resolution to complex, business critical issues which may include communication with stakeholders within Operations and the Business Unit.

- Strong product skills within Clearing Operations but product literate across other businesse

- Can contribute independently to automation or enhancement initiative

- Proactively explore solutions to close control gaps and ensure adherence to existing control framework

- Is seen as collaborative across many infrastructure groups to drive solutions for their Client

- Enhances process improvement ideas and implementation of automation opportunities for our Client business.

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Qualifications:

Qualifications

- Excellent communication skills with peers and stakeholder

- Proven ability to build credibility and strong relationship

- Must have ability to work under a deadline-driven environment and prioritize accordingly

- Experience in external client interaction

- Must have strong problem-solving skills and attention to detail

- Previous Derivatives or Clearing Experience a plu

Role is Hybrid and will require in office attendance 3 days/week.
More Information on Morgan Stanley
Morgan Stanley operates in the Financial Services industry. The company is located in Rochester, NY, New York, NY, Purchase, NY, Conshohocken, PA, Baltimore, MD, Richmond, VA, Westlake, OH, Beavercreek, OH, Tampa, FL, Kansas City, MO, Omaha, NE, New York, NY, San Francisco, CA and San Francisco, CA. Morgan Stanley was founded in 2022. It has 87899 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 247 open jobs at Morgan Stanley, click here.
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