Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As the Chief Technology Officer within PNC's Enterprise Technology & Security organization, you will be based in Pittsburgh, PA, reporting to the Head of Enterprise Technology & Security.
The Chief Technology Officer (CTO) is responsible for leading the implementation of PNC’s infrastructure, technology operations, and IT service management, setting the roadmap and strategy for large scale growth across information technology with innovative technology solutions which will drive the bank’s competitive edge.
Provide strategic plans and progress to executive leaders. Build strong relationships with strategic suppliers and internal partners and lead IT culture within the CTO function and across the broader business, aligning the IT strategy with the operating plan for the bank. Formulate and control a large budget, taking actions to overcome adverse variations and/or trends. Identify potential business risks when budgets are not available or restricted and manage such issues accordingly.
Knowledge and Experience:
• Experience leading a complex, best in class CTO function (infrastructure technology operations, and IT service management)
• Extensive experience driving integration from a technology, people and process perspective
• A comprehensive, up-to-date understanding of the wider financial services industry, IT industry, regulatory changes and pertinent economic and political factors which may impact the group’s business and overall aims.
• Evidence of successfully implementing firm-wide strategy across all divisions and functions of a complex and growing organization
• Proven dynamic leader of a large technology function, preferably within a financial services organization through substantial periods of organic and inorganic growth
• Adapting to regulatory policy and adhering to new policies and standards
• Attract, build and lead above average technology teams
• Successfully navigate through a complex organization and handle conflicting priorities and goals
Essential Skills & Cultural Dynamics:
• Exceptional communicator with the ability to build formal and informal relationships at all levels within the organization, clear and concise communication adjusting to technical and non-technical audiences
• Commercial mindset to effectively translate technology risk to business executives, establish credibility with executive board level
• Thought leadership with a pragmatic approach to build and lead strategic initiatives through execution
• Strong influence and negotiation skills
• Strong customer focus
• Detailed and highly organized with strong analytical skills to multi-task and effectively manage competing priorities

Job Description

• Directs the strategic design, acquisition, management, and implementation of an enterprise-wide technology infrastructure.
• Develops organizational technology vision and IT principles and standards; leads the organization in the implementation of a multi-tiered, multi-platform technology infrastructure, ensuring that the IT needs of the business are met.
• Directs the activities necessary to keep the technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies.
• Plays a leading role in defining the continuing evolution of the organization's IT infrastructure strategy in order to meet the changing business needs of the enterprise.
• Oversees the enterprise-wide definition, establishment, and maintenance of data, network, and system security architecture as well as their infrastructure, applications, and processes.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Emerging Technologies – Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.

Enterprise IT Architecture – Knowledge and ability to create and evolve an enterprises' guiding principles and business architecture including organization structure, process architecture and performance management, as well as supporting information, applications and technology.

Information Security Management – Knowledge of and the ability to manage the processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data.

IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

IT Systems Management – Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance.

Software Quality Assurance And Testing – Knowledge of and ability to apply appropriate processes, tools, and techniques for assuring a high level of quality in computer software products and systems.

Work Experience

Roles at this level typically require a Masters or PhD and potentially certifications in specific job-related areas. Significant industry-relevant and management experience (10+ years) is typically required. 15+ years typically required in lieu of a graduate degree. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Masters

Additional Job Description

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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