Change Partner Senior at USAA (San Antonio, TX)

| San Antonio, TX
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Purpose of Job

We are looking for a Change Partner Senior to work a hybrid position to our Corporate Office in San Antonio or Regional Offices in Phoenix, Colorado Springs, Tampa, Plano, Charlotte or Remote work is available for candidates who do not live in a location where USAA has a physical office.

Plays a key role in ensuring strategic initiatives are implemented with maximum effectiveness by ensuring stakeholder buy-in, employee adoption and overall organizational readiness. The team focuses on the people side of change and partners to create and implement change management strategies and plans that optimize employee adoption.

Job Requirements

For related project experience to be considered outside of a (Program/Project Management OR Change Partner) title, please upload a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe (including percentage of time dedicated to the project, i.e. March2018-May 2019, 50% of time). Failure to provide this documentation may result in disqualification

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:
  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Participates in or leads a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success. Guides work performed by Change Management and partner resources assigned to a specific change effort.
  • Partners with Change Management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change.
  • Leads work to create change management strategy to include sustainment plan. Consults on implementation of change plan and adjusts for resistance and acceptance of change.
  • May develop change strategy and conduct change impact and readiness assessment to identify key changes or readiness gaps that will impact the organization; develop and execute change management activities to support the transition.
  • Coaches and influences executive business owners to lead change in a highly matrixed organization. May mentor more junior change partners.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:
  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of directly related experience such as organizational change management, communication, organizational development, marketing, human resources and/or project delivery and accountability for complex tasks and/or projects; 2 years must include change management experience; OR if Advanced Degree, 4 years of related experience, as previously referenced and 2 years must include change management experience.
  • Advanced knowledge of project management and/or change management function/discipline and demonstrated application of knowledge, skills and abilities towards work products.
  • Experience partnering for client's success, organizational savvy and politics and applying emotional intelligence, organizational savvy and politics, overcoming resistance to change, and coaching/influencing leaders.
  • Strong verbal and written communication skills to include ability to develop communications materials for multiple audiences.
  • Understanding of project management methodologies delivery and principles.
  • Working knowledge of risk and regulatory requirements.

Preferred Experience:
  • 6 years demonstrated experience delivering people and organizational change management solutions for strategy, digital, and/or human-centered design functions initiated by business leaders and their technology delivery solutions.
  • Certification in change management (ACMP and/or PROSCI)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 106,800 - $192,300 *( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.
More Information on USAA
USAA operates in the Insurance industry. The company is located in Phoenix, AZ, Colorado Springs, CO, Plano, TX, San Antonio, TX, Austin, TX, Tampa, FL, Tampa, FL and Chesapeake, VA. USAA was founded in 2022. It has 35000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Mental Health Benefits. To see all 82 open jobs at USAA, click here.
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