Doctor on Demand is one of the leading telehealth companies in the US with an employed physician practice in all 50 states with the majority of provider visits taking place via video visits. As part of our new virtual primary care platform, this role will work under the direct supervision of the Care Team Supervisor. The Certified Medical Assistant is responsible for providing patient care and assistance to patients, providers and pharmacies.

Responsibilities:

• Assist patients via telephone as part of primary care team including call backs and providing normal test results per provider instructions
• Assist in patient care plans and chronic disease management through the collection of health information, vitals and other health history information that needs to be shared with the provider and other care team members. May give the provider’s advice to the patient, however the CMA does not perform telephone triage
• Provides health care support services for all patients (adult and pediatric) as established by clinic protocols and community practice standards
• Assist in patient care coordination with patient referral tracking, goals and education
• Handles calls and correspondence regarding pharmacy issues from physicians, pharmacies and patients. 
• Identifies and/or responds to inquiries, prescription issues, changes and refills 
• Document calls in case management system using established protocols to ensure resolutions provided are presented in a clear and accurate manner
• Actively manages quality initiatives in collaboration with provider and clinical care staff
• Maintains quality assurance logsCreates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with co-workers & patients at all times 
• Performs other related duties and projects as assigned. Assist with training of new hires. Attends required training as requested. Develop and maintain desktop procedures

Requirements:

• 2+ years experience in a healthcare, prefer a primary or specialty program working with chronic disease management
• High School diploma or the equivalent
• Graduate of accredited medical assistant program

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.