About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Bilingual Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry.
We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.In this role you should enjoy thriving in dynamic and flexible environments, taking ownership of our partner’s brand, product, and opportunities, using creative problem-solving abilities to go above and beyond expectations.
The reason you join won’t be the reason you stay.
You’ll Be...

• Providing excellent, friendly and positive customer service via email, chat and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Savvy with web, computer and smartphones
• Able to work independently and collaboratively

What You Bring To The Table

• Excellent written and spoken skills; both in English and Spanish
• A clear and professional speaking voice/telephone manner with the ability to be friendly, courteous, and helpful
• Ability to thrive in a dynamic and evolving environment - you must be adaptable
• Proactive attitude and ability to work with limited supervision
• Value the importance of diversity. Every candidate should be excited about working with a diverse variety of colleagues

What We Provide

• Full time (40 hours a week), the potential for overtime exists if needed by the company
• Locations: Idaho, Michigan, North Carolina, Washington, Arizona, Oregon, Pennsylvania, Virginia and Florida
• Competitive salary compensation based on experience
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• Ability to own your career and determine your next move at PartnerHero
• Equipment needed to be successful in your role
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging, and opportunity.

Read more about our Core Values and story here.