At CastleBranch, we hire people with passion. From forming groundbreaking ideas, to launching new technology; from lending a hand in our neighborhood, to serving our nationwide community of clients, everything we do is fueled by a team of nearly 500 passionate team members. If you are passionate and excited to be part of a growing, visionary company where your ideas are heard, you have an opportunity to be successful at CastleBranch.

How this Role Impacts CastleBranch and its People

Provides leadership to the day-to-day operations of the Background Screening Department while maintaining focus on the company's goals. Performs as the subject matter expert, working with cross-departmental Managers to refine processes and improve efficiencies.

About Us

We're not new here, but our way of thinking is. CastleBranch is a data-management company that empowers people and organizations to use their data to reach their goals. We design innovative technology solutions for the complex problems that businesses, schools, and healthcare institutions face today. We are committed to helping individuals along their transition to and through professional life, and with that, to celebrating individuals as they forge their own, unique paths forward. We champion the individual and what makes each person unique.

Areas you will Impact

• Development of direct reports, ensuring each team member is provided with and meets clear standards of performance.
• Develops cross training plans for all team members.
• Monitors work queues, allocates team members to areas with supervisor assistance.
• Monitors team capacity and production levels.
• Communication with vendors on elevated requests.
• Be a subject matter expert and assist with direct client communication if requested by Customer Success.
• Holds staff/teams/supervisors accountable for capacity, production, and accuracy.
• Works with other team leaders to manage workloads and utilize all operational resources to their maximum.
• Manage supervisors, ensuring supervisors are maintaining queues, SLAs, timely feedback to staff, and implementation of training.
• Conducts interviews with supervisors.
• Manage time off requests and attendance.
• All other duties as assigned relative to job function.

Key Skills and Experiences

• High school diploma or general education degree (GED) required, Associate degree preferred, or equivalent work experience.
• Strong business acumen
• Minimum of 2 years Management or Leadership and navigation skills.
• Experience with navigation in software platforms and web-based applications.

Required to Thrive at CastleBranch

• Forge your path- Embrace pathing opportunities to help you grow the way you want to grow. Have the willingness to determine where you want to be and how CastleBranch can help you get there.
• Be authentic to you- Know your strengths and celebrate them. Recognize your weaknesses and grow from them. Communicate openly about both.
• Put people first- People deserve dignity. Find respectful ways to disagree and work together to promote radical honesty and transparency. Practice compassion toward others.
• Act with courage- It takes courage to commit to a new idea and stick with it. We're not always right, but we always act with courage. We make big mistakes and have big breakthroughs. Own your mistakes, learn and grow.

Our Campus

You'll find much more than people working with their heads down at their desks here. We believe in communication and collaboration, and our home base reflects that, with plenty of space and natural light to inspire your best ideas. Our onsite microbrewery is the spot for weekly happy hours with games, food, and lots of camaraderie. Our rec room hosts Ping Pong and ski ball tournaments. At lunch time, we step outside for a bite from a local food truck. We believe in feeling good every day and we want each team member to feel their best here. Our campus is located across the street from Mayfaire Town Center, within walking distance of plenty of restaurants, coffee shops, and hangout spots.

Benefits of Being a CastleBranch Team Member

• Paid training
• Full medical/dental/vision coverage
• Tenure-based PTO accrual
• Life insurance/long- and short-term disability coverage
• Paid community volunteer opportunities
• Paid holidays
• 401K with 2% matching
• Employee referral bonus with no cap
• Advancement opportunities
• Continuing education and cross-training opportunities
• Loads of community perks like restaurant price reductions and discount gym memberships

CastleBranch is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.