Associate Technical Support Analyst - Remote Nationwide at Optum

| Atlanta, GA +25 more | Remote
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Provide production support to OPTUM360 clients through incident management portal.
  • Ability to provide excellent customer and technical service during the intake, investigation and resolution of client inquiries.
  • Serve as the liaison to a complex customer base to manage first level response and resolution of issues with external and internal customers,
  • Responsible for accurately triaging, prioritization and troubleshooting incidents while utilizing critical thinking skills.
  • Collaborate as needed with partnering teams in a timely manner with appropriate sense of urgency and utilizing resources to drive effective and timely resolution.
  • Collaborate cross functionally with partnering team to improve the customer experience.
  • Follow standard operating procedure to escalate urgent issues where appropriate
  • Identify trends and participate in development and implementation of new procedures, and refining of existing procedures for addressing production support, demonstrate initiative to seek opportunities to create and maintain support documentation.
  • Facilitate and coordinate client meetings and weekly calls as needed.
  • Build strong relationships and partnerships with client to improve customer service.
  • Manage and own customer communication while demonstrating confidence, empathy to create peak client moments
  • Identify and resolve operational problems using defined processes, expertise and judgment.
  • Demonstrate flexibility and ability to adapt to a fast-paced and evolving environment; learn new topics, retain knowledge and effectively manage time with minimal supervision
  • Ensure consistent adherence to meet and/or exceed department metrics and expectations as well as other duties and tasks as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

Required Qualifications:
  • High School Diploma/ GED or Higher
  • 2+ years of experience with Microsoft Office outlook, Excel and Word, be able to create, edit and send documents, spreadsheets and emails.
  • Excellent communication skills with leadership, peers and your team members and superior collaboration skills.
  • Strong critical thinking and logical troubleshooting experience.
  • Ability to work independently with minimum supervision.
  • Proven ability to quickly learn and understand complex topics.
  • Ability to build strong relationships and partnerships with your peers and leadership.
  • 2+ years of customer service experience analyzing and solving customer problems.
  • Ability to multitask and manage time effectively.

Preferred Requirements:
  • BS or BA from an accredited University or College.
  • Experience with EDI (ANSI X12) processing - ideally with 835 and 837 transaction types.
  • Experience with HIPAA, or other similar industry standard, security and privacy requirements.
  • Insurance or healthcare industry experience.
  • 1+ years of experience using SQL a plus

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $20.77 to $36.88. The salary range for Connecticut / Nevada residents is $22.93 to $40.58. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
keywords: Technical Support, Analyst, Healthcare, customer service, SQL, EDI, office suite, WFH, Telecommute, remote, Optum, #RPO, #Green
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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Chicago, IL
Dallas-Fort Worth, TX
Detroit, MI
Hartford, CT
Houston, TX
Jacksonville, FL
Las Vegas, NV
Los Angeles, CA
Louisville, KY
Madison, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New York City, NY
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Raleigh-Durham, NC
San Diego, CA
San Francisco, CA
Seattle, WA
Washington DC

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • JenkinsLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • LinuxFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • SmartsheetManagement

What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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