Application Support Specialist (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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Description & Requirements
Are you the person your friends and/or family go to when they have an issue with their computer/phone/tablet? Do you need to diagnose and fix your own computer?
About Us:
We're here for the hard-working businesses that keep the world turning. They're the companies that make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working together with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer's ambition, whether to grow and transform or simply become more productive and effective. That's what makes us the essential partners for the world's most essential businesses.
About the Role:
The Application Support Specialist diagnoses troubleshoot and documents core software and data issues. This role also creates customer-facing knowledge documentation.
What You'll Do:
• Communicate with customers via phone, email, or chat.
• Document calls with screenshots and detailed notes of what happened while on the call.
• Diagnose technical and/or software configuration issues.
• Troubleshoot and test solutions. Fully documents and escalates if necessary.
• Follows procedures to troubleshoot client-server software application issues.
• Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
• Creates customer-facing and internal knowledge documents.
What You Need to Succeed:
• Experience with Office 365 Applications, such as Teams, Outlook, Word, Excel,
• Ability to effectively communicate both verbally and in writing
• Customer experience skills, and the desire to help them.
• Strong problem solving and troubleshooting skills
• Experience in a support environment with high call volumes desired
• 3+ years of applicable experience and demonstrated success/knowledge.
• High school diploma.
Additional Skills That Could Set You Apart:
• Label Printer - Install/configuration
• Printer - Install/configuration
• Crystal Reports
• SQL Server Experience - basic understanding of T-SQL, Database Backup/Restore
• Hazmat Shipping
• International Shipping
Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.
"Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status."
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks

What are Epicor Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications

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