JPMorgan Chase
Columbus, OH

Application Support Analyst Sr - Controls and Project Support at JPMorgan Chase (Columbus, OH)

| Columbus, OH
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Job Description Corrections and Remediations Analytics
The Corrections and Remediations Team manages the process to triage, fix, correct, and eliminate customer impact caused by a business process or operational issues. Playing a critical role within Corrections and Remediations, the Analyst will be responsible for maintaining a controlled environment in support of the various correction's towers in respect to controls, access, strategic projects. This Center of Excellence supports Auto Finance, Business Banking, Consumer Banking, Credit Card, Merchant Services, and Wealth Management. Analysts benefit from unique exposure to various products and teams within the firm.
Support Analyst Key Responsibilities include:
  • Act as a first point of contact for troubleshooting application/database related issues and come up with short term and long-term resolutions
  • Data analytics team user access administration support and drive/lead access strategy by working with centralized team, AMG and application owners
  • Assist the team through the analytical environment changes by understanding the changes of the applications/systems/data center migrations and adopt new consistent approach, such as SAS migration, share drive migration, AMG tool changes and data center migrations (ICDW, Info One)
  • Monitor the healthiness of analytical environment DA team uses including UNIX, Teradata environment, create shell scripting to monitor the analytical environment space usage, manage record retention efforts
  • Constantly investigate ways to eliminate redundant and labor-intensive processes and/or create automation
  • Work with Internal Corrections users to configure, control and implement connectivity of their SAS Desktop tools and products to UNIX distributed systems.
  • Assist Internal Corrections users with configuration of SAS access/user profiles on UNIX environment
  • Configure and troubleshoot data source connectivity to Teradata, Oracle and Hadoop databases from UNIX distributed environment using SAS Access Interface.
  • Maintain knowledge base of known defects and issues, processes and support techniques
  • Multi-task and prioritize work effort by adapting to a fast-paced and frequently changing environment and by taking ownership of issues.

  • BS degree in Computer Science, Computer Engineering or similar technical field of study/equivalent experience
  • Experience in Various Applications/Unix/SAS environment
  • Database's experience/knowledge (Oracle, Teradata, Hadoop)
  • Unix experience required for 3-5 years
    • Experience with developing UNIX Shell Scripting - KSH, BASH and VI editor (UNIX)
    • Experience with UNIX core peripheral services such as SFTP, Unix-LDAP, SSH, Keon/Boks
  • Experience with Control-M scheduler
  • SDLC experience with exposure to the following: SAS/SAS VIYA (Studio), Python, Shell scripting, SQL, Unix
  • Advanced experience working Application User access and certifications
  • Experience with Enterprise Password Vault
  • Experience working with Bitbucket, JIRA, Confluence, RSAM, SAT, ACM, DCM
  • Experience with cloud technologies GAIA, AWS, Azure, Kafka, Kubernetes is a plus
  • Data wrangling with ability to perform basic ETL functions
  • Proficiency in MS Office applications, Visio, data wrangling tools (SAS, Alteryx, R, Python)
  • Working with JPMC Data Warehousing environments

Preferred Skills
  • Strong root cause problem solving skills and ability to work independently
  • Must have "Can do" attitude -- Identify problems, take ownership, and provide solutions.
  • Strong critical thinking and problem-solving skills with clear communication
  • Experience with automation tools (e.g., VBA, Python, AutoIt) preferred, but not required
  • Experience with one of the Incident Management Tools -- BMC, Service Manager, SNOW - would be very useful.

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AWS (Amazon Web Services)Frameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

What are JPMorgan Chase Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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