At National Bank of Arizona, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 35 years later, our approach hasn't changed. At NBAZ, the possibilities are endless - come for the job, stay for a career.

National Bank of Arizona, a division of Zions Bancorporation, N.A. is currently accepting applications for an ACH Specialist. The schedule will be Monday-Friday 12:30 pm-9:00 pm (summer) and 1:30 pm-10:00 pm (winter). This position will start working from home and may require days in office in the future.

The ideal candidate for this position will have the skills and experience necessary to:

• Accurately perform functions related to ACH transactions in compliance with regulatory and bank policies and procedures.
• Be responsible for daily Automated Clearing House Origination procedures, including processing ACH files from clients and internal systems; returns, reversals, rejects, death notification entries, reclamations, perform OFAC verification, process exception items, implement and maintain ACH contract setups for ACH Origination clients.
• Pull and review daily reports, reconciliations, and data entry in accordance with bank and regulatory guidance.
• Learn and understand Federal Regulation E, The Office of Foreign Assets Control (OFAC), and NACHA Operating Rules and Guidelines.
• Manage workflow to optimize efficiency in day-to-day activities.
• Identify customer and business partner needs using effective troubleshooting methods.
• Perform transactional research, problem solving, and some technical issues.
• Provide outstanding customer service to bank clients and business partners.
• Respond to inquiries both verbally and in writing.
• Determine trends and variances in daily processing and identify areas in which positive changes can be made.
• Perform other duties as assigned.

Qualifications

• Requires High School diploma or equivalent and some experience with accounting, balancing, banking and electronic payment processing, ACH systems, or other directly related experience.
• A combination of education and experience may meet job requirements.
• Basic knowledge of accounting, balancing, banking, electronic payment processing, or other directly related.
• Must have good research, customer service, and communication skills, both verbal and written.
• Ability to meet deadlines, resolve issues with assistance/direction.
• Good PC skills.
• Knowledge of ACH systems helpful.