Operations Voice Manager

Job Summary:
The Operations Voice Manager is a leadership role, focusing on overseeing the operations of Voice over Internet Protocol (VoIP) and telecommunications systems. This position requires a Bachelor's degree in IT or a related field, over 10 years of experience in a similar role, and a Security Plus certification. The ideal candidate will possess a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance and have extensive experience managing VoIP and telecommunications operations within a high-security environment.

Essential Duties and Responsibilities:

• Lead the operations and maintenance of VoIP and telecommunications systems, ensuring reliable and efficient service delivery.

• Develop and implement strategies for the optimization and expansion of voice communications infrastructure to meet organizational needs.

• Oversee the management of voice services, including system upgrades, patch management, and the integration of new technologies.

• Ensure compliance with security protocols and standards, particularly in managing systems that require TS/SCI clearance.

• Coordinate with IT security teams to implement and maintain security measures for voice communications systems.

• Manage vendor relationships, negotiating contracts and overseeing the implementation of third-party solutions.

• Provide leadership and direction to the voice operations team, fostering a culture of continuous improvement and professional development.

• Develop and manage the budget for voice communications operations, ensuring cost-effective use of resources.

Education and/or Experience:

• Bachelor’s degree in IT, telecommunications, or a related field is required.

• 10+ years of experience in operations management, with a focus on VoIP and telecommunications systems.

Certifications, Licenses, Registrations:

• Security Plus certification is required.

Security Clearance:

• Must possess an active TS/SCI clearance.

Knowledge, Skills, and Abilities:

• In-depth knowledge of VoIP technologies, telecommunications systems, and related IT infrastructure.

• Strong understanding of IT security principles and the ability to apply them to voice communications systems.

• Excellent leadership and management skills, with the ability to lead a diverse team of IT professionals.

• Proficiency in budget management and resource allocation.

• Strong problem-solving skills and the ability to make decisions under pressure.

• Effective communication skills, with the ability to convey technical information to non-technical stakeholders.

• Experience managing vendor relationships and third-party solutions.

Work Environment:

This position will be primarily on-site at the Pentagon Reservation, requiring strict adherence to security protocols. The Operations Voice Manager will work within secure facilities and must be able to handle sensitive information responsibly. The role may involve responding to urgent issues outside of standard working hours, necessitating a high degree of flexibility and commitment.

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics. 

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.