Operations Training Specialist

We are seeking a highly skilled and detail-oriented Training Specialist to play a pivotal role in advancing employee development, business process optimization, and organizational goals. This individual will manage impactful training projects, lead new hire onboarding, and create effective training materials and job aids including leveraging generative AI tools to personalize and enhance learning experiences. The Training Specialist will deliver training both remotely and in-person, seamlessly adapting to our hybrid work environment and time schedules. By integrating AI-driven content creation and feedback mechanisms, this role will empower employees to succeed and foster a culture of continuous learning. As a key contributor, the Training Specialist will drive employee engagement, performance, and overall organizational success through innovative and technology-enabled training solutions.

Responsibilities

• Develop interactive e-learning modules using platforms like PowerPoint or Captivate, incorporating multimedia elements to boost engagement and retention.

• Standardize templates and formats for training materials, ensuring consistency and integration of branding.

• Translate complex concepts into clear visuals, guides, and quick-reference materials for on-the-job use.

• Design and implement training programs that leverage generative AI tools to enhance learner engagement, personalization, and knowledge retention.

• Evaluate and integrate AI-driven content creation, simulations, and feedback mechanisms into training frameworks.

• Collaborate with subject matter experts to ensure AI-powered training materials meet compliance, quality, and accessibility standards.

• Maintain centralized repositories of training materials, ensuring version control and easy access.

• Regularly review and update training content to reflect changes in policies, procedures, industry standards, and emerging technology trends.

• Collaborate with cross-functional teams to align training programs with organizational goals and leverage technology effectively.

• Design and implement innovative training methods (e.g., simulations, gamification) for diverse learning styles.

• Coordinate logistics for training sessions, including scheduling, materials preparation, and technology setup.

• Provide coaching and support to team members and facilitate train-the-trainer sessions.

• Test training materials with pilot groups, gather feedback, and refine content for effectiveness.

• Apply adult learning principles and instructional design best practices to all training initiatives.

Competencies

• Deliver on Chubb’s promise to agents, clients, and partners by upholding high standards of service and accountability.

• Effectively manage multiple priorities and deadlines, ensuring timely and high-quality completion of tasks and projects.

• Demonstrate foundational understanding of generative AI technologies and their practical applications in learning and development.

• Proactively identify emerging AI trend opportunities to improve training effectiveness using generative AI solutions.

• Coach team members and stakeholders on best practices for using generative AI responsibly and ethically within training environments.

• Build strong working relationships across departments and collaborate with subject matter experts to ensure training materials reflect current trends and technologies.

• Lead the design, development, and delivery of training programs that support business process optimization.

• Analyze business processes, identify inefficiencies, and implement strategies to enhance productivity and quality.

• Facilitate workshops, training sessions, and change management activities for new processes and tools.

• Monitor and evaluate training effectiveness using metrics, feedback, and benchmarking against industry standards.

• Foster a culture of continuous learning and process excellence.

• Demonstrated experience in training delivery, instructional design, or a related field; Personal Lines knowledge is a plus.

• Skilled in developing multimedia training resources, including videos, infographics, and other engaging content.

• Proficient in facilitating training sessions for both remote and in-person audiences.

• Strong facilitation and presentation abilities, with a proven track record of engaging and motivating diverse groups.

• Excellent written and verbal communication skills.

• Experience with generative AI tools or platforms relevant to training and development (e.g., AI-powered content creation, chatbots, adaptive learning systems).

• Knowledge of ethical considerations and compliance requirements related to AI in educational settings.

• Proven ability to integrate technology solutions, including generative AI, into training methodologies.

• Solid understanding of adult learning principles and instructional design best practices.

• Proficient with training technologies and platforms, such as Learning Management Systems, e-learning authoring tools, and video conferencing software.

• Strong organizational and project management capabilities.

• Creative thinker with effective problem-solving skills and a commitment to ongoing professional development.

Education:

• BA/BS degree in Education, Organizational Development, Instructional Design, Instructional Technology, Training and Development or related field preferred.

• Instructional design or training technologies (e.g., ATD, CPLP, eLearning certifications) are beneficial but not mandatory.

Work Schedule:

• This position will follow a hybrid schedule, with 4 days in-office per week, 1 day remote.

• Must be flexible to adapt work hours as needed to support business demands, including providing coverage for all U.S. time zones.

The pay range for the role is $$64,000 to $108,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.