Operations Team Lead

Operations Team Lead
This position is 100% on-site and requires a Saturday rotation.

About the position:
This is a supervisory position responsible for overseeing daily operations and development of Network Operations Specialists to ensure quality, timely execution of the Network Operations function. This position will report directly to the Manager, Network Operations. This role is not eligible for visa sponsorship.

What you’ll be doing:

• Provide real-time support to Network Operations Specialists based in Tempe, AZ and Atlanta, GA. 
• Provide mentoring and accountability to direct reports and development through appropriate coaching, training, and performance management.
• Proactively communicate information to direct reports, providing clear understanding of expectations, performance measures, and goals. 
• Effectively communicate with Market Ops Field Leadership, and other internal stakeholders to provide real-time updates to network impacts, incident status, and root cause analysis.
• Create and maintain daily, weekly and monthly reports of quality metrics and respective targets as well as goals. 
• Act as a subject matter expert in Carvana's internal & external systems including JIRA, CarGo/CarTower, ShiftMate, Google Sheets/Excel, Tableau, and more.
• Manage, problem-solve, and mitigate impacts to the Market Operations NDS, escalating issues as necessary.
• Perform administrative duties including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the team.

What the Job Requires

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Bachelor's degree or equivalent experience is required.
• 4+ years experience in an operations or logistics role.
• 2+ years of experience in a manager or leadership role.
• Ability to work as a team player and interact with hourly employees, managers and coworkers in a professional and courteous manner.
• Ability to effectively delegate tasks to team members and communicate and interact in a professional, courteous manner. 
• Ability to communicate clearly and concisely, both written and oral. 
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with strong attention to detail. 
• Ability to work in an office environment, with extensive use of computers.
• Ability to exercise independent judgment and discretion consistent with company values and strategic goals.
• Ability to read, write, speak and understand English.
• Availability to work variable schedule(s) as necessary, including evenings and weekends. 
• Ability to commute and work out of the Tempe headquarters.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.