Operations Support

Job Summary:

Operations Support is a cross-functional seat that keeps three areas running: café and kitchen equipment, the Safety Services dispatch post, and the warehouse and maintenance teams. Roughly 20 percent of the week goes to Food and Beverage, 20 percent to Safety Services dispatch, and the remaining 60 percent to Property Management and the warehouse. Sunday presence at a prearranged campus is required. The role exists so that routine work across these areas gets done consistently rather than squeezed in around everything else.

Principal Job Responsibilities:

• Changes water filters at café and kitchen locations on schedule, and descales ice machines

• Performs routine preventive maintenance on café and kitchen equipment, and orders supplies and parts as needed

• Reports café and kitchen equipment issues beyond routine maintenance to Food and Beverage

• Mans the Safety Services dispatch post, coordinating vendor entry and access across campuses

• Monitors surveillance systems from dispatch and reports what needs attention

• Logs vendor arrivals, departures, and access events, and escalates incidents per Safety Services protocol

• Receives, logs, and stages deliveries at the warehouse, and maintains its organization and stock levels

• Supports the maintenance team with assigned work orders, repairs, and preventive maintenance

• Transports materials and equipment between campuses as assigned

• Completes work order tickets on time and documents the work performed

• Keeps tools in good working order, follows SDS standards, and uses required PPE

• Is present and serving at Sunday services at a prearranged campus, and at churchwide events as the ministry calendar requires

• Performs other duties as assigned.

As a member of the Gateway Church team, this position supports, recruits, and develops Serve Team members, and serves alongside the broader team as ministry and organizational needs arise.

General Skills & Qualifications:

• A clear passion for Jesus and a strong biblical foundation

• Mechanically inclined, and comfortable with hand tools and basic repair work

• Able to move between three different kinds of work in a week without losing track of any of them

• Dependable and punctual, particularly for Sunday assignments

• Safety-minded around equipment, chemicals, and work at heights

• Able to learn dispatch, surveillance, and access control systems

• Clear communicator across departments, and comfortable asking when something is outside their scope

• Able to work independently with little supervision

• Valid driver's license with a clean driving record

Education/Certification(s):

• 1+ years of facilities, warehouse, maintenance, or general operations experience — required

• High school diploma or equivalent — required

• Experience with equipment maintenance, dispatch systems, or food service equipment — preferred

• Prior experience in a church, nonprofit, or ministry environment — preferred

General Physical Requirements:

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to:

• Sit or stand for extended periods of time

• Occasionally kneel or crouch

• Frequently lift and/or move up to 10 lbs.

• Occasionally lift and/or move up to 25 lbs.

• Lift and move up to 50 lbs., work at heights on ladders, work in kitchen, warehouse, and outdoor environments, and travel between campuses

*This description is not all inclusive, and other duties may be assigned as necessary.

Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.

Employment Requirement: Must be a member or become a member of Gateway Church upon employment.